In The News Archives - Page 124 Of 213

Critical Factors to Consider Before Selecting a Nearshore Location, Part 3: Talent Pool | In the News

December 30, 2017

Ultimately, it is becoming a prerequisite to be business-friendly and politically stable. Countries in Latin America and the Caribbean have advanced monumentally in both regards in recent years, so there are many options to choose from and it’s easy to discard the outliers from consideration. This has been reflected in the reticence companies have shown to enter Argentina and Venezuela during the last decade (not to mention the Philippines currently).

Talent, then, becomes the next differentiator. In some sense, size matters. Simply put, Brazil (with a population of almost 210 million) and Mexico (nearly 130 million) offer more people than everywhere else in the region. While Uruguay or Chile may have an advantage in terms of certain tech skills or overall education levels, when it comes to the ability to scale, there is no competing with the big two.

Salil Dani, a vice president in the global sourcing service line for the Dallas-based consulting and research company Everest Group, breaks it down into two elements: Potential for fast growth versus competition. Going to Mexico City or Buenos Aires means you can fill up seats fast. But you will also likely deal with high employee turnover rates since skilled workers are in high demand and have many options — not just from the services industry but in various other fields.

Accenture passes Cognizant as top IT outsourcer | In the News

December 11, 2017

The top six outsourcers on Everest Group’s second annual ranking of the best IT service providers of the year remained unchanged since 2016. But Accenture rose to the top of the list in 2017, besting last year’s No. 1 Cognizant.

“Both are largely neck to neck,” said Abhishek Singh, IT services practice director at Everest Group. “However, this time, Accenture broke away from the pack because of what they achieved on IoT, SaaS implementation, and private cloud enablement.”

Salil Parekh takes charge: Will he continue with Vishal Sikka’s vision for Infosys? | In the News

December 5, 2017

Infosys’ new chief executive Salil Parekh should focus on building a strategy on top of the digital transformation approach that his predecessor began, and take advantage of being based in Bengaluru, the headquarters of the company.

“Given his past record and the board’s forward looking statements it seems likely that the general direction and strategy under Sikka will continue,” said Peter Bendor-Samuel, the CEO of research firm Everest Group.

Infosys’ new CEO Salil Parekh has challenging task on hand | In the News

December 4, 2017

In many ways, Infosys has pulled a rabbit out of its hat by appointing Salil Parekh as its CEO and MD who will take over his new position on January 2.

A member of the Group Executive Board of the Euro 12.54 billion French consultancy major, Capgemini, Parekh was never seen as a front-runner for one of the most coveted jobs in the Indian technology space.

But his track record shows that Infosys couldn’t have picked a more suitable person to head the organization. Parekh was at the forefront of the acquisition of the company he worked for, Ernst & Young’s consultancy division by Capgemini in 2000 and was widely credited for bringing scale and value to the Indian operations of the consultancy firm. In 2015, he led from the front for the acquisition of i-Gate for $4 billion.

Peter Bendor-Samuel, the CEO of Everest Group, an advisory firm Capgemini told an Indian newspaper in 2015 that Capgemini has realized 10 times more growth than what Parekh had promised Pierre-Yves Cros, the chief development officer of Capgemini.

I’m happy Infosys has appointed Parekh as Chief. My best wishes to him: NRN | In the News

December 4, 2017

Infosys said today that its Board of Directors has appointed Salil S Parekh as Chief Executive Officer and Managing Director (CEO & MD) of the company effective January 2, 2018.

Peter Bendor-Samuel, CEO, Everest Group, said: “I think Salil will do a fine job as CEO at Infosys, he was an unexpected selection, however, the board has selected a talented industry executive who is well positioned to continue the existing Infosys strategy. He is not as flamboyant as some of the past Infosys executives but brings experience in building a consulting lead global service transformation business which leverages Indian talent.”

The Philippines Outsourcing Industry Braces For Artificial Intelligence | In the News

December 1, 2017

The outsourcing market in the Philippines, which has deposed India as the nation with the most call centers all over world, is anxious that the mounting of AI (artificial intelligence) will consume into the $23 Billion segment. AI-fueled translators might dilute the largest benefit the Philippines have, the broad employment of English, a market meeting was claimed last week. Other applications of AI might take over process-based jobs.

The Philippines, which was an American settlement in the H1 of the 20th century, overhauled India with the biggest number of voice-driven BPO services in 2011 all over the world. “There are definitely factors to be worried since the technology might be capable of replacing some of what could take place in voice,” managing partner for research at Everest Group, Eric Simonson, claimed to the media in an interview. Everest Group is a research and management consulting company.

TCS rejigs delivery model, tells clients to embrace automation in projects | In the News

November 28, 2017

Tata Consultancy Services (TCS) has reached out to more than 800 clients, offering to reduce people in projects and embrace automation in delivering solutions and services, and disrupting its traditional outsourcing model it built over decades.

Peter Bendor-Samuel shares his thoughts on the changes.

Read more in Business Standard (requires subscription)

Race is on in digital customer experience | In the News

November 24, 2017

By now it is abundantly clear that meeting and exceeding customer expectations is or should be the ultimate objective of digitizing the business of banking.

The buzzword that’s no longer a buzzword but has become an imperative for survival is “customer experience.”

Recent Everest Group research suggests that the traditional approaches and scope of services that have defined contact center outsourcing in the past are rapidly evolving into a new set of buyer expectations and service provider capabilities more appropriately considered customer experience services.

Driving this evolution, the researchers say, are evolving customer expectations, changing buyer focus, and service provider challenges. “We see traditional contact center outsourcing approaches evolving quite rapidly to those focused on delivering customer experience services,” says Katrina Menzigian, vice-president at Everest Group. “This is apparent in the rise of consulting and co-innovation engagement models, the adoption of sophisticated digital services to enable omnichannel customer engagement, and pricing constructs based on tangible business outcomes.”

How Europe trumped US for Indian IT companies | In the News

November 13, 2017

For the longest time, US was the largest as well as the most dominant market for the $150-billion software services industry. While it still contributes to two-thirds of the sector’s revenues, over the past few quarters, it is countries in Europe – especially in Continental Europe – that are bringing the maximum growth, defying the concerns around Brexit. Under a lot of pressure, US – especially in the banking and financial services (BFSI) industry –growth rates have reduced to low, single digits for top IT companies.

Meanwhile, Europe – traditionally considered shy of outsourcing (except for UK) – is growing at a much faster pace. The percentage share of revenues contributed by the US has also been steadily coming down.

In the case of Infosys, the number is down from 61.5% to 60.6% during the same period, while for Wipro, it has fallen from 54.8% to 53.6%. Peter Bendor-Samuel, the CEO of market consultancy firm Everest Group, said the EU economy has lagged the US and is now accelerating.

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Category: In The News