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  • Provider Compendium
    March 30, 2022

    The experience design ecosystem is at the cusp of change, with increased customer awareness, data privacy regulations, touchless experiences, data-powered experiences, emerging technologies (such as AI, AR/VR) and a focus on sustainability compelling enterprises to rethink…
  • PEAK Matrix®
    July 16, 2021

    Following the COVID-19 pandemic, Customer Experience Management (CXM) outsourcing has increased, as enterprises look to cut costs, balance risks, and maintain CX levels. They have turned to service providers to digitalize their operations, shift to non-voice…
  • PEAK Matrix®
    June 30, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and its features constantly evolve based on changing business needs and technology advancements. To compete in a digital world, enterprises are not only…
  • PEAK Matrix®
    Sep. 29, 2021

    With the COVID-19 pandemic accelerating the need for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. The RPA market has been…
  • Provider Compendium
    Nov. 29, 2021

    With the COVID-19 pandemic accelerating the need for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. While the overall automation ecosystem…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • State of the Market
    Sep. 30, 2019

    The global multi-process FAO market witnessed strong growth of 8-10% in 2018 to reach US$8.6 billiion, driven by increasing first-generation outsourcers, large-scale transformation deals, and scope expansion in existing contracts. The changing business landscape is forcing…
  • PEAK Matrix®
    March 25, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • Provider Compendium
    July 23, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and features constantly evolve based on changing business needs and technology advances. To compete in a digital world, enterprises are not only looking…
  • State of the Market
    Dec. 28, 2020

    Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide adoption across industries and geographies, as more enterprises become aware of its benefits. It…
  • Provider Compendium
    May 12, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • Provider Compendium
    June 29, 2019

    The Finance and Accounting Outsourcing (FAO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process FAO market. The study provides a detailed profile of each FAO service provider…
  • Thematic Report
    Dec. 04, 2020

    Robotic Process Automation (RPA) has been one of the fastest growing markets in the enterprise automation segment in the past decade, and the COVID-19 pandemic has further accelerated its adoption across industries and geographies. RPA has…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    Dec. 15, 2020

    Analytics adoption across industries is on the rise as enterprises focus on operational resilience, democratization of insights, and data-driven decision-making. Thus, D&A service providers, including IT/BPO firms, consulting players, and pure-play analytics providers, are offering a…
  • PEAK Matrix®
    Nov. 27, 2020

    Over the years, application management has evolved as a practice area with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been on improving productivity and reducing…
  • Provider Compendium
    Aug. 14, 2020

    The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest…
  • Provider Compendium
    Dec. 11, 2020

    Application management as a practice area has existed as long as applications. However, the mandate, scope, and value that enterprises demand from services have evolved tremendously over the last few years. The performance of applications is…
  • Provider Compendium
    Oct. 27, 2020

    The ecosystem of Data and Analytics (D&A) players has showcased the efficacy of evidence-based decision-making over traditional gut-based and thumb rule-based approaches. Consequently, the debate today has shifted to the RoI of D&A investments and scalability…
  • PEAK Matrix®
    Sep. 22, 2020

    Data and Analytics (D&A) capabilities across the value chain – ranging from storage, computation, and insight generation – have made a big leap forward in recent years. Digital native organizations are capitalizing on these technology advancements…

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