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Showing 265 results

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PEAK Matrix®
June 03, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Vice President

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

BFS Risk and Compliance IT Services PEAK Matrix® Assessment 2020: Building Cloud-based Data Infrastructure for Intelligent Real-time Controls

Banking and Financial Services (BFS) firms are experiencing drastic regulatory changes – the most sweeping since the Volker reforms and Dodd-Frank Act following the 2008 economic crisis – across cybersecurity, data privacy, enterprise risk, financial crime,…
State of the Market
March 04, 2020

Nitish Mittal

Partner

Chunky Satija

Partner

Kanika Gupta

Practice Director

Abdul Shaikh

Senior Analyst

Healthcare Provider State of the Market – Trends, Service Provider Performance in 2019, and Outlook for 2020

Now more than ever, the healthcare provider industry is expected to improve care outcomes, keep pace with changing regulatory policies, and stay competitive in the face of disruptions, all the while keeping healthcare costs in check.…
State of the Market
Jan. 18, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2019 – Unraveling the HR Conundrum Through Digital Adoption

The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed…
PEAK Matrix®
Jan. 08, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other…
PEAK Matrix®
Dec. 19, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Kriti Gupta

Vice President

Shrey Kalawatia

Senior Analyst

Property & Casualty (P&C) Insurance Application and Digital Services PEAK Matrix™ Assessment 2020 – Coverage, Channels, and Commercial Model Innovation

Property & Casualty (P&C) insurers are witnessing massive disruption in their business ecosystem from evolving customer expectations, emerging risks, and extreme levels of competitiveness in the industry. In order to stay relevant, P&C insurers are investing…
Thematic Report
Nov. 20, 2019

Hrishi Raj Agarwalla

Vice President

Market Vista™: Q4 2019

Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista™ captures the key developments across outsourcing transaction trends, health of GICs, location risks…
Provider Compendium
May 01, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
PEAK Matrix®
Dec. 09, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Vice President

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Banking – Services PEAK Matrix™ Assessment 2020: IT Modernization to Enable Digital

The role of banks as a physical entity providing financial services/products is changing, to becoming an ecosystem enabler. The rapid onslaught of digital technologies has transformed banks from being financial services providers powered by technology, to…
PEAK Matrix®
Dec. 06, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas

Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands…
PEAK Matrix®
Dec. 13, 2019

Abhishek Singh

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Nisarg Shah

Vice President

Sarweshwer Gupta

Senior Analyst

Healthcare IT Security Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

Healthcare challenges, such as changing business and care delivery models to support patient-centricity and consumerism, growing competition from both within and outside the industry, and increasing regulatory pressures, are leading to increased investments in data and…
PEAK Matrix®
Dec. 13, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Vice President

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data

Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
PEAK Matrix®
Dec. 20, 2019

Abhishek Singh

Partner

Chunky Satija

Partner

Nitish Mittal

Partner

Kanika Gupta

Practice Director

Priya Sahni

Vice President

Abdul Shaikh

Senior Analyst

Healthcare Payer Digital Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The payer industry is facing several issues such as escalating costs, declining margins, widespread regulatory amendments, shift from volume- to value-based care model, and rising consumerism. Digital adoption is influencing all aspects of the payer value…
Thematic Report
Sep. 27, 2019

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Krishna Sai Charan

Vice President

Business-Process-as-a-Service (BPaaS) Adoption Debunked – Current and Future Direction

As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
State of the Market
Sep. 14, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach

Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
Provider Profiles
Sep. 04, 2019

Service Provider Snapshot | CGI Group

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
Provider Compendium
Sep. 13, 2019

Manu Aggarwal

Partner

Robin Jain

Practice Director

Banking BPS – Service Provider Compendium 2019

The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Vice President

Pranati Dave

Vice President

Supratim Nandi

Practice Director

Insurance IT Service Provider Compendium and Capability Snapshot 2019

The Insurance IT Service Provider Profiles Compendium and Capability Snapshot 2019 provides comprehensive, research-backed snapshots of 20 insurance IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
Provider Compendium
Sep. 20, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Vice President

Pranati Dave

Vice President

Supratim Nandi

Practice Director

BFS IT Service Provider Compendium and Capability Snapshot 2019

The Banking and Financial Services (BFS) IT Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 25 BFS IT service providers. Each profile captures that service provider’s service suite, scale of operations, technology solutions, infrastructure services…
State of the Market
Aug. 07, 2019

Manu Aggarwal

Partner

Robin Jain

Practice Director

Akanksha Pathak

Senior Analyst

Harsh Kapoor

Assistant Manager

Deal or No Deal – How Real is Digital Adoption in Banks’ Sourcing Relationships

Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…

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