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  • See Us At
    May 18, 2026

    We're sponsoring Shared Services & Outsourcing Week 2026 The Future of Your GBS is on the Line: Challenge Value from the Outside In GBS leaders are facing one of the most disruptive moments in our industry’s…
  • Webinar
    June 05, 2026

    As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,…
  • Accelerator
    Dec. 10, 2025

    The Navigating Outsourcing Supplier Strategy report examines how organizations are reshaping outsourced services portfolios amid global volatility, cost pressures, and generative AI advances. Rather than large-scale supplier ecosystem overhauls, enterprises are optimizing portfolios to drive innovation,…
  • Conference
    March 25, 2025

    At SSOW Europe, Everest Group Partner Rohitashwa Aggarwal and Managing Partner Abhishek Sharma will lead the insightful workshop, A Practical Framework for Creating a Balanced Sourcing Portfolio: Talent/Locations, Cost & Vendor Management. This session will equip…
  • Event
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Thematic Report
    April 23, 2024

    What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
  • Thematic Report
    June 05, 2026

    Market Vista™: 2025 Year in Review and Outlook for 2026 reviews developments in the global services industry in 2025 and presents Everest Group’s outlook for 2026. We analyze key trends and drivers across in-house delivery centers,…
  • Thematic Report
    March 12, 2026

    Market Vista™ Q1 2026 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • Thematic Report
    Aug. 28, 2026

    As GBS organizations evolve from cost centers to strategic value delivery partners, SCM services have established themselves as an important area of expansion. This report provides a deep dive into how GBS centers are delivering SCM…
  • Thematic Report
    Dec. 08, 2025

    Market Vista™ Q4 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • State of the Market
    Dec. 10, 2025

    Agentic AI is transforming marketing, enabling workflows that are swift, smart, streamlined, and scalable. This evolution moves marketing beyond static automation toward dynamic orchestration, where AI agents collaborate with human teams to deliver outcomes faster, with…
  • Thematic Report
    Nov. 14, 2025

    Global Business Services (GBS) organizations are increasingly delivering HR services that go beyond basic transactions, helping enterprises address rising demands for innovation, cost efficiency, and workforce transformation. This report analyzes how HR delivery is evolving within…
  • Accelerator
    Jan. 07, 2026

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. This report equips data and analytics service buyers…
  • PEAK Matrix®
    Nov. 04, 2025

    Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead…
  • Thematic Report
    Sep. 17, 2025

    Market Vista™ Q3 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • Viewpoint
    June 18, 2026

    Moving the dial on Service Experience (SX) has become a key priority for Global Business Services (GBS) leaders. Organizations are investing in journey redesign, workflow simplification, stakeholder engagement, self-service enablement, and digital experience initiatives to make…
  • State of the Market
    Nov. 11, 2025

    Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation…
  • Thematic Report
    March 30, 2026

    The Global Capability Center (GCC) model is rapidly evolving, with enterprises expanding GCC mandates beyond operational efficiency toward innovation and enterprise-wide strategic impact. As GCCs mature and move up the value chain, enterprises are increasingly leveraging…
  • Thematic Report
    Oct. 22, 2025

    Global Business Services (GBS) organizations are playing a growing role in delivering procurement services as enterprises push for cost efficiency, digital transformation, and strategic value from their support functions. This report analyzes how procurement delivery has…

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