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  • Provider Compendium
    Dec. 17, 2025

    Despite economic headwinds, the MPHRO services market showed notable resilience in 2024, with sustained enterprise demand across core HR functions. This compendium examines key developments across the MPHRO landscape as providers continue to invest in technology-enabled…
  • LinkedIn Live
    Jan. 29, 2025

    Watch on LinkedIn Inside sales outsourcing is being transformed by a wave of leading-edge technologies, including AI, automation, and advanced analytics. These powerful technologies are enhancing lead scoring and predictive analytics, maximizing automation's role in streamlining…
  • State of the Market
    Aug. 11, 2026

    Insurance carriers are navigating a more complex operating environment shaped by margin pressure, regulatory scrutiny, platform fragmentation, and accelerating AI adoption. Traditional project- and tower-based delivery models are giving way to continuously operated value streams across…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
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    PEAK Matrix®
    Oct. 22, 2026

    Enterprises are broadening the role of sales service providers beyond capacity support. Cost efficiency and flexible access to talent remain important, but buyers also expect improvements in seller productivity, pipeline quality, conversion, and revenue visibility. This…
  • Thematic Report
    Aug. 05, 2026

    The UK recruitment market is transforming as enterprises rethink how they acquire and manage talent in response to economic uncertainty, regulatory complexities, and evolving workforce requirements. Rather than treating permanent, contingent, and interim hiring as separate…
  • State of the Market
    Jan. 15, 2026

    Amid rising regulatory expectations and growing fraud complexity, financial institutions are reengineering Financial Crime and Compliance (FCC) operations to meet demands for agility, cost efficiency, and risk mitigation. This report provides a detailed view of the…
  • Viewpoint
    Sep. 18, 2026

    Payment Integrity (PI) is a key driver for containing medical costs and payment leakage, and is heavily outsourced. In a traditional black-box model, health plans receive findings, savings, reporting, and invoices while the logic, evidence, exceptions,…
  • State of the Market
    Dec. 19, 2025

    Enterprises are reimagining Supply Chain Management (SCM) as geopolitical uncertainties, cost pressures, and talent shortages put pressure on operations. Supply chains are shifting from efficiency-driven functions to strategic enablers of resilience, agility, and growth. Rapid AI…
  • Thematic Report
    Nov. 13, 2025

    Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based…
  • Accelerator
    Jan. 07, 2026

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. This report equips data and analytics service buyers…
  • PEAK Matrix®
    Nov. 04, 2025

    Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead…
  • PEAK Matrix®
    July 31, 2026

    Enterprises are increasingly relying on contingent talent to address specialized skill requirements, project-based work, and workforce flexibility amid ongoing macroeconomic uncertainty and changing hiring patterns. Demand remains strongest for AI, cloud, cybersecurity, digital engineering, and other…
  • Thematic Report
    Dec. 08, 2025

    Rapid technology advances, increasing digital transformation, and data governance needs are reshaping the global technology industry. From AI adoption to the increasing emphasis on cybersecurity, enterprises are navigating profound workforce changes. New roles are emerging in…
  • State of the Market
    Dec. 24, 2025

    The contingent workforce market steadily grew as organizations reassessed their workforce strategies and reaffirmed contingent talent’s importance. This led to expansion of the Contingent Workforce Management (CWM) / Managed Service Provider (MSP), Vendor Management System (VMS), and Freelancer Engagement and Management…
  • State of the Market
    Jan. 13, 2026

    Amid continued economic pressures, regulatory changes, and workforce disruptions, the US and UK contingent talent markets are stabilizing but remain uneven. Enterprises are shifting focus from volume hiring to strategic workforce solutions that emphasize agility, high-skill…
  • PEAK Matrix®
    Dec. 03, 2025

    The payments Business Process Services (BPS) landscape is entering a transformative growth phase as enterprises reimagine payments as a strategic enabler rather than a cost center. The proliferation of real-time payment rails, cross-border flows, and digital…
  • Roundtable
    Sep. 25, 2026

    AI is changing the mandate of Global Business Services (GBS) and Global Capability Centers (GCCs), shifting the focus from automating existing activities to fundamentally redesigning work and operating models. Based on Everest Group’s September 2026 virtual…
  • Thematic Report
    June 23, 2026

    The global manufacturing and engineering industry is undergoing significant transformation as automation, Artificial Intelligence (AI), sustainability imperatives, geopolitical shifts, and evolving supply chain strategies reshape operating models. As organizations accelerate investments in smart factories, electrification, advanced…
  • PEAK Matrix®
    Oct. 08, 2025

    The UK contingent talent and strategic solutions market remained subdued amid persistent economic uncertainties and cautious business sentiment. Enterprises shortened requisition cycles and delayed hiring decisions, leading to softer demand across skill domains. However, technology-led and…

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