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  • Viewpoint
    March 15, 2024

    Healthcare payers have long prioritized member experience, investing significantly to improve customer satisfaction. However, their approach has often been incremental, rather than transformative, leading to a notable gap between customer expectations and the actual experience provided.…
  • Blog
    Feb. 27, 2024

    By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with…
  • Viewpoint
    Feb. 23, 2024

    With the emergence of generative AI models, enterprises are increasingly investing in this technology. Organizations recognize generative AI’s transformative potential across various industries, particularly in Customer Experience Management (CXM). Generative AI’s ability to generate content, identify…
  • Provider Compendium
    Sep. 26, 2023

    Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix®…
  • PEAK Matrix®
    June 23, 2023

    The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial…
  • Blog
    May 11, 2023

    To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. Read on to learn about the healthcare provider trends…
  • Market Insights™
    March 17, 2023

  • Market Insights™
    March 16, 2023

  • Market Insights™
    March 16, 2023

  • Blog
    March 13, 2023

    A looming global recession may finally take its toll on payers who have escaped prior economic challenges. Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected,…
  • Thematic Report
    Feb. 17, 2023

    Pharmaceutical enterprises and Clinical Research Organizations (CROs) are transforming their traditional engagement models to align with evolving business needs. Cost, scale, and operational efficiency are no longer the primary factors in sourcing decisions as pharmaceutical companies…
  • Provider Snapshot
    Dec. 13, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • PEAK Matrix®
    June 23, 2022

    The COVID-19 pandemic added to the financial burden of healthcare providers as footfall reduced and elective surgeries were postponed. Today, although volumes are steadily reaching pre-pandemic levels, healthcare providers are facing strong headwinds due to an…
  • State of the Market
    April 25, 2022

    The pandemic-induced uncertainty and changing market dynamics are evolving payer strategies. Home care provisions and member experiences are at the core of payer strategies, considering the twin benefits of improved member comfort and potential savings through…
  • Provider Compendium
    March 30, 2022

    Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment.…
  • PEAK Matrix®
    Feb. 17, 2022

    Healthcare is among the fastest changing and most dynamic of business sectors, making it vital for organizations in the field to constantly evolve and build on their foundational capabilities. The global pandemic has brought into the…
  • State of the Market
    Dec. 24, 2021

    The Revenue cycle management (RCM) outsourcing market experienced stagnated growth, especially in Q2 and Q3 of 2020, on account of healthcare providers facing new challenges, adding to their legacy burden. Key issues such as reduction in…
  • Viewpoint
    Nov. 22, 2021

    Healthcare providers in the US incur the highest share of total expenditure (~25%) on administrative activities in comparison to their peers in other countries, and Revenue Cycle Management (RCM) activities account for a major proportion of…
  • Blog
    Sep. 21, 2021

    As the pharma industry chases the development of new COVID-19 vaccines with the peril of virus mutations looming and cases across the globe surging, outsourcing service providers can play vital roles in helping fast-track this essential…

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