A new operating model mooted last year by the outgoing chief executive of Tata Consultancy Services (TCS), Rajesh Gopinathan, may have caused “unrest” among some employees of the country’s largest software services exporter, several sources in the company and industry experts told ET.
“Under the new structure, it is hard to find who is in charge in some instances with too many cooks in the kitchen. This is quite unlike the normal TCS interactions, which are usually disciplined and on target,” said Peter Bendor Samuel, CEO of Everest Group, adding that given the recent streak of good performance by TCS, it is, however, hard to say if the restructure caused a significant performance drag.
