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  • See Us At
    July 21, 2026

    Join Prabhneet Kaur, Practice Director at Everest Group, as she moderates a discussion on how AI is transforming remote support to deliver secure, scalable, and intelligent employee experiences. Explore the future of AI-powered IT support and…
  • Provider Compendium
    July 20, 2026

    Enterprise ITSM and ITAM markets are undergoing simultaneous structural shifts driven by AI adoption, cloud complexity, and rising expectations for measurable business outcomes. In ITSM, buyer expectations have moved decisively beyond ticketing and portal-led support. Enterprises…
  • Viewpoint
    July 13, 2026

    Enterprise work is entering a new phase in which AI is no longer limited to assisting employees with discrete productivity tasks such as drafting, summarizing, searching, or analyzing. The emergence of AI work platforms signals a…
  • Blog
    July 08, 2026

    At its 2026 Analyst and Advisor Day, Unisys made a sharper case for how it wants to compete in an Artificial Intelligence (AI)-first services market. The company moved the narrative beyond portfolio repositioning toward execution: AI…
  • PEAK Matrix®
    June 23, 2026

    The IT Asset Management (ITAM) market is at an inflection point. Platforms that once served primarily as asset repositories and audit compliance tools are now expected to function as intelligence layers across IT, finance, procurement, and…
  • Blog
    June 11, 2026

    This is the third blog in Everest Group's Future of Workforce blog series, unpacking the forces reshaping how enterprises imagine, deploy, and manage their workforce. In the first blog, we introduced digital workers: Artificial Intelligence (AI) agents…
  • PEAK Matrix®
    June 09, 2026

    Modern enterprises face growing complexity in managing IT service delivery across multi-cloud environments, distributed workforces, and expanding technology estates. Traditional ticketing and portal-based IT Service Management (ITSM) approaches are proving inadequate as organizations accelerate AI adoption,…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    June 08, 2026

  • See Us At
    May 31, 2026

    Join Prabhneet Kaur, Practice Director at Everest Group, to explore how Employee Experience (EX) is evolving into a board-level priority and what it takes to build an experience-centric enterprise in the AI era. Register now Key…
  • Blog
    May 19, 2026

    Organizations have invested heavily in observability platforms, yet a quiet crisis is undermining every dashboard, and every digital experience initiative: too many endpoints remain unmanaged, and under-instrumented.   Unified Endpoint Management (UEM) is not a peripheral Information Technology (IT) concern; it is the foundation that determines whether observability produces real…
  • Viewpoint
    April 30, 2026

    Global Capability Centers (GCCs) have long served as reliable engines of cost efficiency, skilled talent, and scaled execution, delivering sustained value in an era defined by labor arbitrage and operational excellence. However, in an AI-first enterprise…
  • State of the Market
    April 28, 2026

    The digital workplace services market is entering a new phase of steady growth, driven by AI acceleration, cross-tower convergence, and a shift toward capability-led differentiation. Enterprises are no longer viewing workplace services as operational support, but…
  • Conference
    April 20, 2026

    Date: May 6-7, 2026 Location: The Westin Mumbai, Powai Lake We’re a Proud Strategic Partner As AI reshapes enterprise operations, Global Capability Centers (GCCs) are approaching a fundamental inflection point. The traditional delivery-centric model is no…
  • Webinar
    April 16, 2026

    Across the global services landscape, GBS organizations that once delivered efficiency at scale are now being challenged to prove tangible business impact in an era defined by AI disruption, rising productivity expectations, and shifting sourcing dynamics.…
  • Blog
    April 15, 2026

    In the first blog in this series, we established that Global Capability Centers (GCCs) are becoming more important in Customer Experience Management (CXM) because the technology stack has shifted from a one-time platform choice to a continuously governed operating capability. In the second, we examined how Artificial Intelligence (AI) is redrawing the in-house-versus-outsourced boundary, making…
  • Provider Compendium
    April 02, 2026

    The mid-market digital workplace services segment is witnessing accelerated modernization, as organizations recalibrate their strategies to balance technology-led innovation with cost efficiency and rapid value realization. While mirroring large enterprise trends, mid-market buyers show a stronger…
  • Blog
    March 19, 2026

    In our first blog, we discussed how Customer Experience (CX) technology is now a continuous operating capability, not a one-time platform decision. As CX stacks grow more layered and Artificial Intelligence (AI) accelerates change, GCCs can provide a durable engineering-and-operations backbone to protect experience and manage…
  • Viewpoint
    March 17, 2026

    The enterprise endpoint has long been the weakest link in the realm of digital transformation. While enterprises today are pouring investments into AI, still much of that intelligence stays confined to centralized servers or cloud services,…
  • Viewpoint
    March 11, 2026

    The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often…

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