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  • PEAK Matrix®
    Sep. 26, 2025

    As businesses continue to expand across borders, effectively managing payroll for a globally dispersed workforce has become increasingly complex. Everest Group’s latest research addresses this challenge by thoroughly examining Multi-country Payroll (MCP) solutions, assessing how providers…
  • State of the Market
    Aug. 05, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional Employee Experiences (EX), enhancing engagement, and driving organizational success. By acknowledging achievements and fostering meaningful connections, these programs address employee dissatisfaction and intense talent competition. The…
  • Provider Compendium
    May 20, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering…
  • April 30, 2025

    To the Human Resources (HR) leaders experiencing déjà vu with every new crisis, this is your reminder: you are not alone, and you are more critical than ever before, as our analysts have explained below. Reach out to…
  • State of the Market
    March 21, 2025

    Multi-country Payroll (MCP) providers are essential partners for enterprises managing global payroll complexity. They go beyond traditional payroll management, offering tailored services to meet evolving business needs. By delivering integrated solutions, enterprises can centralize operations, standardize…
  • PEAK Matrix®
    Jan. 21, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering…
  • Provider Compendium
    Dec. 03, 2024

    Over the years, payroll has transformed from a purely transactional to a more strategic function, creating a demand for multi-dimensional, one-stop-shop solution providers. This evolution has led to a gamut of other services, rendered through strategic…
  • PEAK Matrix®
    Oct. 10, 2024

    As businesses expand globally, Multi-country Payroll (MCP) complexities can become overwhelming. Payroll providers play a vital role in addressing these challenges by offering comprehensive solutions that extend beyond accurate and timely pay. By leveraging automation and…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
  • Provider Compendium
    Sep. 16, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…
  • PEAK Matrix®
    Aug. 04, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • Viewpoint
    July 12, 2022

    The demand for superior customer experience, accelerated time-to-market, and continuous innovation, especially after the pandemic, are compelling organizations to rapidly undertake digital transformation, leaving operations leaders with little time to keep up with these new innovations.…
  • Viewpoint
    June 03, 2022

    The global economy has been digitalizing quickly over the past few years, driving the use of technology at every step of organizations’ value chains. Accelerated cloud adoption, increasing use of as-a-service business models, and rapid digitalization…

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