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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in Service Experience (SX). The harder question…
  • Conference
    April 20, 2026

    Date: May 6-7, 2026 Location: The Westin Mumbai, Powai Lake We’re a Proud Strategic Partner As AI reshapes enterprise operations, Global Capability Centers (GCCs) are approaching a fundamental inflection point. The traditional delivery-centric model is no…
  • Blog
    March 02, 2026

    Disability insurance, also referred to as disability income protection, has become an essential income security pillar. It provides financial continuity when individuals are unable to work due to illness or injury.   Rising awareness of income-disruption risks, persistently high healthcare costs, and aging workforces are…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Webinar
    Dec. 17, 2025

    GBS 2026: The Convictions Shaping Tomorrow’s Priorities - As rapid AI disruption, evolving operating models, and shifting talent dynamics reshape the global landscape, GBS leaders face urgent questions about where to focus now to stay ahead.…
  • State of the Market
    Dec. 10, 2025

    The demand for sophisticated Risk and Compliance (R&C) capabilities is accelerating as BFSI enterprises confront rising regulatory scrutiny, cyber threats, and financial crime risks. In response, organizations are expanding R&C operations within their India-based Global Capability…
  • Webinar
    Nov. 19, 2025

    Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Thematic Report
    Oct. 08, 2025

    For many enterprises, Global Business Services (GBS) and Global Capability Centers (GCCs) remain fragmented, limiting consistent value delivery across functions and geographies. Based on Everest Group’s September 2025 virtual roundtable, this report highlights the importance of…
  • Event
    Sep. 24, 2025

    As GCCs scale and mature, leading organizations are moving beyond siloed operations to build integrated global networks that drive enterprise-wide impact. The next frontier for Global Capability Centers lies in unifying disparate operations into a cohesive,…
  • LinkedIn Live
    Aug. 12, 2025

    As AI, digital transformation, and ESG priorities continued to reshape business priorities, the Global Capability Centers (GCCs) that succeeded were those deepening their capabilities to stay ahead and deliver greater enterprise value. We hosted a LinkedIn…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • LinkedIn Live
    July 15, 2025

    Global Capability Centers (GCCs) in India were no longer limited to support functions—they had emerged as pivotal drivers of enterprise innovation. With growing economic uncertainty and rising demand for agility, organizations had turned to their GCCs…
  • See Us At
    May 08, 2025

    At the Dun & Bradstreet FCC Summit 2025, Everest Group Vice President Nikhil Malhotra will be speaking on a panel discussion with fellow industry experts to explore the theme Strategic Risk Management in GCCs for Enhanced…
  • April 15, 2025

    In this video, Nikhil Malhotra, Vice President at Everest Group, explores the evolving role of Global Capability Centers (GCCs) in driving innovation and solving real-world problems. As enterprises reimagine the value of GCCs, Nikhil emphasizes the…
  • Event
    April 15, 2025

    Everest Group will attend Nasscom GCC Summit 2025, returning as a Strategic Partner for the event. Nasscom 2025 will bring together leaders from the global technology and digital ecosystem to explore the future of innovation, AI,…
  • Event
    March 12, 2025

    Banking, financial services, and insurance (BFSI) GBS/GCCs are under pressure to rethink their service portfolios and embrace right-shoring strategies to stay competitive. The key to standing out lies in developing specialized, niche capabilities that not only…

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