I haven’t set foot inside a grocery store since the start of the pandemic. And even though I am now vaccinated, I don’t really see that changing. The reason is simple: buying groceries online is much more convenient for busy professionals like my wife and me. Why go through the hassle when good apps offer seamless and frictionless shopping experiences?
In spite of all of that investment, an estimated $3.3 trillion by 2025, many digital transformation initiatives will fail — up to 84% according to Forbes. While measuring failure varies from organization to organization, according to an Everest Group study, 73% of companies failed at providing any business value from their digital transformation process. That is trillions wasted with no return. So why do digital transformation initiatives fail?