NASSCOM partnered with Everest Group to gauge the new business opportunities and key levers that will drive growth for the BPM industry in the ‘New Normal’. The report highlights the evolution of the BPM industry to BPM 4.0 – which will be more dynamic, reliable and significantly more agile in driving and shaping the next gen needs of clients. This change will be driven by the acceleration of the current levers as well as some new ones that have emerged during the COVID crisis. The report explores these new levers and tries to decipher how they will shape the future of the industry
