A number of factors are converging to supercharge the enterprise drive toward digital transformation in the year ahead. First, the COVID-19 pandemic accelerated the speed of work and adoption of cloud-based and remote work solutions. Second, organizations face increased pressure to improve customer and employee experiences. Finally, emerging technologies ranging from AI to AR are moving into production use in more organizations.
As a result, there will be increased focus on digital transformation in 2021, with specific focus on digitizing core processes and systems; building resilient operations, applications, and infrastructure; driving data-driven decision-making and culture; and cybersecurity, says Nisha Krishnan, senior analyst with management consultancy and research firm Everest Group. “There will also be a strong focus on driving personalization to understand fast-changing customer expectations.”