While for clients it has led to increased outsourcing, they are no more worried about which shore the service providers are executing the project in – offshore, onshore or near-shore – because remote working has become the standard norm in the industry, giving rise to a “no shore” kind of model.
Peter Bendor-Samuel, founder and CEO of global IT outsourcing consultancy firm Everest Group, said: “The new work-from-home reality is changing the operating model for global services though it is not doing away with it.”
