Australian Companies are Looking Beyond Asia for Business Process Outsourcing Services | In the News

Traditionally, Australian companies have outsourced key functions ranging from back-office administration and finance functions to customer acquisition and retention, service desks and software development to service providers in India or the Philippines.

Hanumantha Karthik is a Partner at Everest Group; a global research firm exclusively focused on the global business services sector. Hanumantha says, “South Africa is a leading global delivery location for customer experience management, niche domain and next-generation digital devices.  The country offers a skilled and young English-speaking workforce, sophisticated and resilient infrastructure,  and a strong foundation in contact centre and other niche areas.”

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