Traditionally, Australian companies have outsourced key functions ranging from back-office administration and finance functions to customer acquisition and retention, service desks and software development to service providers in India or the Philippines.
Hanumantha Karthik is a Partner at Everest Group; a global research firm exclusively focused on the global business services sector. Hanumantha says, “South Africa is a leading global delivery location for customer experience management, niche domain and next-generation digital devices. The country offers a skilled and young English-speaking workforce, sophisticated and resilient infrastructure, and a strong foundation in contact centre and other niche areas.”
