7 Ways You’re Failing Your Digital Customers | In the News

The pressure on CIOs to deliver digital experiences and transformation has accelerated during the pandemic, as maturing digital capabilities will be critical for enterprise success moving forward.

“We’re not getting where we need to go,” says Peter Bendor-Samuel, CEO at research firm Everest Group. “For a CIO, then, the lesson here is if you want your digital transformation to succeed, you have to define your objectives in terms of the results that the customer wants and then help the business go through the operational model change to deliver.”

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