The IT Service Desk: A Foundational Resource for the Enterprise | In the News

Today, no enterprise could function without a strong and well-run IT service desk. Especially in these times of widely distributed workforces—and new, user-facing technologies being introduced to support them—IT service desks are indispensable to the organizations’ very survival.

The Everest Group has produced a white paper showing how to apply EVCA to the IT service desk function.

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