Just a few years ago, IT may have been perceived as the department of “no.” Today, they are unsung heroes. IT has a very complex job, and it’s central to the functionality and success of the organization. They must be innovators, firefighters, and provisioners of resource deployments, while simultaneously maintaining the governance, cost control, and security of their ecosystems.
Shadow IT is expensive, to begin with; having a bunch of disparate, ad hoc services running in the background and consuming valuable infrastructure resources is going to eat into any IT budget. Gartner estimates that shadow IT accounts for 30-40% of all IT spend in large organizations. The Everest Group puts it even higher at 50%.