Companies are now under intense pressure to review what they do and how they operate, which for many includes big technology shifts, including, better use of digital channels, automation and cloud technologies.
But, there’s a problem. It seems as though many digital change and transformations have been more than underwhelming when it comes to value realisation. Probably not a surprising point for many of us who work with organisations, helping them adapt to shifting customer expectations and market conditions. Look at the stats…
73 percent of enterprises failed to provide any business value whatsoever from their digital change and transformation efforts, according to an Everest Group report;
