Functional mix shifting in GIC set-ups: Support of voice and back office BPO increased while support of R&D / engineering and IT services declined
Q4 2014 global services mixed bag: New GIC set-ups grew across industry verticals while incremental outsourcing demand was sluggish
Global location diversification 2012-14: Service providers and GICs tell two stories
Recent ITO industry layoffs: Why & what they mean: Recent employee layoffs in a few leading providers reflect disruptive transition in the IT services industry
Sri Lanka: A rising destination for F&A delivery
