Global Services Trends, Q1 2014
GIC (Shared Services) Trends, Q1 2014
BPO share declining; ITO share increasing
Global services operating costs: Focus on Central & Eastern Europe (CEE)
BPO deal terms lengthening
Renewals/restructures declining for both BPO and ITO
Traditional providers enjoying higher revenue growth than offshore-centric providers for the first time in a year
Service provider alliance activity experienced a significant boost in the end of 2013
