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  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
  • Provider Compendium
    Sep. 26, 2023

    Healthcare Payer Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 service providers, including their scale of operations, company overview, recent developments, key delivery locations, major clients, technological solutions, and Everest Group’s PEAK Matrix®…
  • Provider Compendium
    Sep. 20, 2024

    After a period of significant growth, the global services market has witnessed a slowdown due to prevalent macroeconomic challenges, however, the growth of the digital workplace market remains promising, driven by new enterprise investments focused on…
  • Provider Snapshot
    Dec. 21, 2023

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • PEAK Matrix®
    June 26, 2023

    2022 was a tumultuous year for the US healthcare provider landscape. With patient volumes still below pre-pandemic levels, an increase in the average length of stay, severe talent shortages, and escalating costs, nearly half of the…
  • Provider Compendium
    May 16, 2024

    Intelligent automation serves as the cornerstone of modern enterprises, reshaping operational landscapes and driving efficiency at an unprecedented pace. To remain competitive and efficient in today’s fast-paced business environment, enterprises seek solutions that enhance productivity and…
  • PEAK Matrix®
    June 23, 2023

    The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • PEAK Matrix®
    Sep. 26, 2023

    In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. There is a cautious approach to adoption due to the current economic headwinds,…
  • Provider Compendium
    Nov. 03, 2025

    The digital workplace market is experiencing a demand stabilization phase, as macroeconomic uncertainty has moderated overall growth, signaling a strategic recalibration by enterprises as they increasingly become discerning in prioritizing spend and targeting impactful use cases.…
  • PEAK Matrix®
    Aug. 01, 2023

    As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite…
  • PEAK Matrix®
    July 25, 2023

    In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. As economic headwinds challenge organizations, they are strategically evaluating their cloud modernization investments…
  • Provider Compendium
    Nov. 16, 2023

    Network transformation is becoming an integral component of successful business and technology transformations for digital enterprises. In the continuously evolving network landscape, enterprises are increasingly utilizing next-generation network services such as private 5G, Wi-Fi 6, SD-WAN,…
  • Provider Compendium
    Nov. 08, 2023

    In the continuously evolving cloud adoption landscape, enterprises are leveraging cloud services to enhance operational efficiency, foster business innovation, and accelerate organizational growth. Current economic headwinds have led to a more cautious approach to adoption, prompting…
  • PEAK Matrix®
    Sep. 12, 2023

    Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny. Recent technological advances and digital transformations have ushered in the third wave of…
  • PEAK Matrix®
    Sep. 12, 2023

    Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • Provider Compendium
    Oct. 13, 2023

    In the continuously evolving cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. As economic headwinds challenge organizations, they are strategically evaluating their cloud modernization investments…

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