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  • State of the Market
    Dec. 19, 2025

    The global Recruitment Process Outsourcing (RPO) market saw another year of decline in 2024 amid persistent macroeconomic volatility, delayed hiring decisions, and tighter budgets. Demand contraction across key economies resulted in reduced hiring volumes, cautious workforce…
  • NEW
    Viewpoint
    Feb. 27, 2026

    The outsourcing landscape is profoundly transforming as enterprises adapt to digital acceleration, talent scarcity, and economic volatility. Once limited to transactional, cost-focused engagements, outsourcing has now become a strategic enabler for agility, innovation, and capability building.…
  • Thematic Report
    Dec. 08, 2025

    Rapid technology advances, increasing digital transformation, and data governance needs are reshaping the global technology industry. From AI adoption to the increasing emphasis on cybersecurity, enterprises are navigating profound workforce changes. New roles are emerging in…
  • Accelerator
    Jan. 07, 2026

    Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. This report equips data and analytics service buyers…
  • State of the Market
    Dec. 24, 2025

    The contingent workforce market steadily grew as organizations reassessed their workforce strategies and reaffirmed contingent talent’s importance. This led to expansion of the Contingent Workforce Management (CWM) / Managed Service Provider (MSP), Vendor Management System (VMS), and Freelancer Engagement and Management…
  • NEW
    Provider Compendium
    Feb. 24, 2026

    The banking and payments operations landscape is transforming as financial institutions seek to modernize legacy environments, enhance operational resilience, and address heightened regulatory and compliance requirements. This compendium presents fact-based profiles of 27 providers supporting banking…
  • Viewpoint
    Oct. 24, 2025

    Enterprises are expanding across an increasing number of small, dispersed markets where each location hosts only a few employees but collectively drives growth, resilience, and talent access. The report highlights the growing importance of these long-tail…
  • PEAK Matrix®
    Aug. 25, 2025

    Enterprises accelerating their transition from legacy systems to cloud-native operating environments now face an intensified need for specialized, cloud-ready talent to sustain large-scale modernization. Organizations now require deep expertise in cloud-native development, multi-cloud and hybrid cloud…
  • State of the Market
    Dec. 16, 2024

    The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are experiencing rising data complexities as they scale cloud adoption, modernize data estates, and operationalize AI. In this landscape, undetected data issues, ranging from quality degradation and schema drift to pipeline failures and governance lapses,…
  • Viewpoint
    June 30, 2025

    Impact sourcing steers formal employment toward those historically left on the sidelines, melding social equity with enterprise performance. Yet this model’s success depends massively on a steady supply of job-ready talent. Consequently, training institutions – from…
  • Provider Compendium
    March 12, 2025

    The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and…
  • PEAK Matrix®
    Nov. 25, 2025

    Healthcare enterprises are increasingly relying on specialist IT service providers to navigate the complexities of digital transformation, regulatory shifts, and cost pressures. Mounting financial strains and evolving compliance requirements are compelling payers and providers to modernize…
  • NEW
    State of the Market
    Feb. 25, 2026

    The clinical development technology market transform as life sciences enterprises increasingly rely on digital and AI-enabled solutions to manage rising costs, complex regulatory demands, and longer development cycles. This State of the Market report outlines how…
  • PEAK Matrix®
    Nov. 14, 2024

    The financial landscape is shifting due to aggressive rate hikes and intensified competition from FinTechs. In response, the consumer loan origination systems industry is prioritizing innovation to maintain bank profitability and adapt to changing consumer demands.…
  • FEATURED
    NEW
    Feb. 24, 2026

    On February 22, 2026, violence escalated in parts of Mexico following a major security operation in Jalisco in which Mexico’s Ministry of National Defense reported the death of Nemesio Rubén Oseguera Cervantes, also known as El…
  • Provider Compendium
    Dec. 18, 2025

    Enterprises across industries are accelerating their data and AI initiatives but continue to face challenges such as fragmented data environments, limited access to skilled talent, and the need for advanced IP, platforms, and industry-specific solutions. Specialist…
  • Thematic Report
    Aug. 20, 2025

    As Workforce Management (WFM) evolves into a strategic, cross-functional capability, leading providers deliver advanced solutions to help contact centers improve Customer Experience (CX), boost employee engagement, and enhance operational efficiency. This report evaluates 15 technology providers…
  • Viewpoint
    Aug. 07, 2024

    In recent years, the global talent market transformed significantly due to macroeconomic disruptions. This transformation, fueled by rapid business growth in 2021 and 2022, intensified the competition for talent acquisition due to a supply crunch. This…
  • Viewpoint
    Jan. 14, 2026

    Recent currency movements are reshaping global services delivery’s economics. The Indian Rupee’s (INR’s) depreciation against major buyer currencies – including the US dollar, British pound, and euro – has materially improved India’s offshore cost competitiveness, while…

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