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  • Webinar
    June 05, 2026

    As global services ecosystems have grown, they have become more vulnerable to disruption. Geopolitical tensions, cyber threats, regulatory fragmentation, AI-driven complexity, and economic uncertainty can pose difficult challenges in outsourced service delivery. Unlike many spend categories,…
  • Sep. 25, 2025

    The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across the industry. This…
  • Event
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Event
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Thematic Report
    Nov. 27, 2024

    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of…
  • Webinar Deck
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Thematic Report
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • LinkedIn Live
    Feb. 14, 2024

    In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Viewpoint
    Aug. 28, 2023

    In today’s business environment, life sciences enterprises face a significant challenge: negotiating and securing favorable global contracts to meet projected revenue and profit targets. This challenge initiates a complex revenue transaction process involving multiple entities within…
  • Webinar Deck
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Webinar Deck
    Sep. 12, 2023

    In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that…
  • Video
    July 07, 2023

    In this installment of our Pricing Bulletin series, join Everest Group’s Amanpreet Manchanda, Practice Director, and Achint Arora, Partner, as they explore the challenges in outsourcing. With a focus on the persistent obstacles faced by enterprises,…
  • Video
    March 29, 2023

    In this episode of the Pricing Bulletin, Rohan Pant, Practice Director, is joined by Abhishek Sharma, Partner, to discuss the likelihood of a true recession in 2023 and what that means for outsourcing pricing. With the…
  • Webinar Deck
    June 27, 2023

    Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and…
  • Webinar Deck
    Feb. 14, 2023

    The past two years have witnessed a major talent crunch for technology services skills. The rush to pursue digital transformation created mass demand for IT and tech skills, escalating the cost of labor and leading to…
  • Webinar Deck
    Nov. 15, 2022

    2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in…
  • Thematic Report
    Nov. 24, 2022

    This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network…
  • PriceBook
    June 02, 2026

    This PriceBook is available only to Outsourcing Excellence members. For information on membership, please contact us. The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of…
  • Thematic Report
    Aug. 05, 2026

    The UK recruitment market is transforming as enterprises rethink how they acquire and manage talent in response to economic uncertainty, regulatory complexities, and evolving workforce requirements. Rather than treating permanent, contingent, and interim hiring as separate…

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