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  • PEAK Matrix®
    Sep. 19, 2025

    Enterprises are leveraging Employer of Record (EoR) solutions to enhance their agility, adaptability, and resilience in hiring workers globally. The shift toward remote work, combined with labor laws’ growing complexities across various regions, has accelerated the…
  • State of the Market
    Aug. 05, 2025

    The global IT services for telecom market is growing slowly, driven by macroeconomic headwinds, regulatory complexities, market saturation, and an increasingly complex cyber-risk landscape. Despite these challenges, telecom enterprises are ramping up investments in AI-enabled operations,…
  • Location Spotlight
    Aug. 05, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Technology Application Deep Dive
    April 23, 2026

    Digital Therapeutics (DTx) represent a rapidly evolving class of evidence-based interventions that leverage software as a medical device to prevent, manage, or treat medical conditions through behavioral modification, personalized feedback, and continuous data-driven support. Unlike general…
  • PEAK Matrix®
    Nov. 13, 2025

    As cloud costs grow more dynamic and AI use proliferates, FinOps is evolving from cost reporting to a broader operating model that blends granular cost/usage analytics with governance and policy management, AI-powered automation, sustainability/carbon tracking, and…
  • PEAK Matrix®
    March 28, 2024

    The Trust and Safety (T&S) industry has undergone significant changes, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. Further, the…
  • Emerging Technologies
    May 20, 2026

    Building enterprise-grade cybersecurity now requires more than strengthening defenses. Organizations must create adaptive, resilient, and trust-centric security architectures that continuously evolve against increasingly intelligent threats. Cybersecurity’s next era will depend on advancing protection, governance, and operational…
  • Provider Compendium
    Dec. 22, 2023

    Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery…
  • Thematic Report
    Jan. 15, 2024

    Everest Group’s Service Provider Compass reports provide multiparameter insights into providers’ presence, scale, and prominence for leading services in major delivery locations worldwide. These studies rely on secondary research and emphasize scale, delivery presence, internal brand…
  • PEAK Matrix®
    March 14, 2024

    As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated. Enterprises strive to adapt to the ever-evolving Unified Communication and…
  • PEAK Matrix®
    Sep. 13, 2024

    The increasing reliance on digital technologies has driven a significant rise in robust cybersecurity services’ demand in North America. Cloud computing, IoT devices, and remote work’s rapid adoption has expanded the attack surface for cybercriminals, making…
  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
  • Tech Provider Spotlight
    June 02, 2026

    The digital advertising ecosystem is significantly transforming as traditional demand-side platforms evolve into omnichannel advertising platforms. What began as automated tools to buy display advertising has expanded into sophisticated platforms that support audience engagement across connected…
  • PEAK Matrix®
    March 31, 2023

    Trust and Safety (T&S) is a rapidly evolving field. With the rise of new content types such as generative AI and the metaverse, enterprises are now faced with newer challenges due to these developments. Today, with…
  • Provider Compendium
    Nov. 25, 2024

    Cybersecurity services’ demand in North America has significantly grown, driven by rapid digital transformation, evolving cyber threats, and heightened regulatory scrutiny. The attack surface has expanded as businesses adopt cloud-based infrastructures and remote work models, making…
  • Provider Compendium
    April 11, 2023

    The marketing service provider ecosystem is transitioning from product-centered traditional marketing services to innovative and data-driven strategies that prioritize customer experience. Providers are exploring flexible and cost-efficient delivery models to satisfy the growing demand of Chief…
  • PEAK Matrix®
    Feb. 24, 2023

    Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. Chief Marketing Officers (CMOs) now consider user experience as a critical element in their marketing strategy as exceptional technological advances continue to…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • Provider Compendium
    Dec. 06, 2022

    Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service…
  • PEAK Matrix®
    Nov. 22, 2022

    Revenue Cycle Management (RCM) platforms facilitate the management of administrative and clinical functions, such as claims processing, payment, and revenue generation, for healthcare facilities. Healthcare organizations are increasingly evaluating RCM platform providers based on the IT…

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