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  • Location Spotlight
    Aug. 19, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 10, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 02, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Viewpoint
    July 23, 2021

    Between July 9 and 17, 2021, South Africa was ravaged by mass rioting and protests in its key provinces of KwaZulu-Natal and Gauteng. The unrest, which initially began as a political protest in response to the…
  • Location Spotlight
    July 22, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    July 20, 2021

    When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the longer-term impacts if the practice continued post-pandemic. Work from Home (WFH) is here to…
  • Webinar Deck
    June 29, 2021

    On June 29, Everest Group hosted a webinar titled, "Creating a Skilling Strategy for the Future in Your GBS Organization." Global Business Services (GBS) organizations are evolving to become global hubs that house deep-domain expertise and…
  • Location Spotlight
    June 24, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition by helping…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • Location Spotlight
    Oct. 23, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 21, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Location Spotlight
    Aug. 14, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Blog
    Aug. 11, 2020

    In the last few years, for a number of reasons, there’s been a major uptick in global services delivery from Africa. The most significant driver of growth is Africa’s emergence as the next frontier for small-scale…
  • Thematic Report
    July 24, 2020

    In the last few years, global services delivery from Africa has experienced a significant uptick, largely driven by Africa’s emergence as the next low-cost location for small-scale Global Business Services (GBS) centers. This is driven by…
  • Thematic Report
    July 22, 2020

    In recent years, customer experience and digitalization of products and processes have taken centerstage in the engineering services domain. Enterprises continue to invest in emerging technologies such as AI, blockchain, and 5G and combine them with…
  • Viewpoint
    June 26, 2020

    Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process efficiency, and precision. For decades, enterprises have leveraged offshoring, automation, and cost optimization to improve organizational efficiencies. As the benefits…
  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • Location Spotlight
    June 19, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    May 28, 2020

    Global Business Services (GBS) organizations typically span multiple locations and, accordingly, reflect the norms and experiences of different cultures and geographies. Due to the natural evolution of multi-location organizations, it is common that they develop somewhat…
  • Blog
    May 19, 2020

    It’s time for a fundamental rethink in the way companies approach their Business Continuity Planning (BCP), in general, and their locations strategy in particular. More than 70 percent of enterprises leverage only a single – usually…

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