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  • Viewpoint
    Sep. 18, 2020

    The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. Isolations and lockdown measures to contain the spread of the virus have disrupted established supply chains…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Thematic Report
    July 22, 2020

    In recent years, customer experience and digitalization of products and processes have taken centerstage in the engineering services domain. Enterprises continue to invest in emerging technologies such as AI, blockchain, and 5G and combine them with…
  • Location Spotlight
    June 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    May 05, 2020

    To gain – and retain – competitive advantage, enterprises are increasingly tapping their Global Business Services (GBS) centers to build innovative, future-ready capabilities. But what are the characteristics of truly innovative GBS organizations? What sets a…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Pinnacle Model®
    March 31, 2020

    This report is available only to GICs & Shared Services members. For information on membership, please contact us Innovation is no longer a buzz word. Technological disruptions have made it more important than ever for organizations…
  • Blog
    Jan. 31, 2020

    At the very beginning of 2020, we launched our Pinnacle Model analysis focused on innovation in shared services centers (SSCs)…also referred to as Global In-house Centers (GICs). This ground-breaking research identifies the characteristics of Pinnacle GICs™…
  • Viewpoint
    Jan. 31, 2020

    A recent cluster of pneumonia cases first identified in Wuhan, the capital of China’s Hubei province, were caused by a novel coronavirus (nCoV). The virus has shown evidence of human-to-human transmission, and its transmission rate has…
  • Viewpoint
    Jan. 14, 2020

    On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and steam, drowning dozens of towns and cities, including the main business district of Makati City, in ash…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 31, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    Oct. 17, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • Location Spotlight
    June 06, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…

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