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  • Location Spotlight
    Dec. 15, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Thematic Report
    Nov. 03, 2020

    Digital technologies continue to dramatically reshape industries, and it is evident that the future of global services delivery is digital. Enterprises continue to invest extensively in Data and Analytics (D&A) services delivery to overhaul their existing…
  • Thematic Report
    Oct. 27, 2020

    In recent years, engineering services has experienced steady growth across enterprise spend and global sourcing. Enterprises continue to invest in emerging technologies (such as AI, blockchain, nanotechnology, and 5G) and combine them with traditional engineering areas…
  • Thematic Report
    Oct. 26, 2020

    Our O&G Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the O&G industry. The report captures key developments across offshore locations leveraged for service delivery,…
  • Thematic Report
    June 23, 2020

    In the past couple of years, Global Business Services (GBS) have experienced strong growth in the retail and Consumer Product Goods (CPG) space, with both new GBS setups and expansion of existing ones. GBS centers are…
  • Location Spotlight
    June 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    May 05, 2020

    To gain – and retain – competitive advantage, enterprises are increasingly tapping their Global Business Services (GBS) centers to build innovative, future-ready capabilities. But what are the characteristics of truly innovative GBS organizations? What sets a…
  • Pinnacle Model®
    March 31, 2020

    This report is available only to GICs & Shared Services members. For information on membership, please contact us Innovation is no longer a buzz word. Technological disruptions have made it more important than ever for organizations…
  • Viewpoint
    March 27, 2020

    The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would have on the world. The ongoing COVID-19 driven economic slowdown has further increased chances…
  • Blog
    March 18, 2020

    Over the past few years, India has emerged as an attractive destination for both the expansion of existing shared services centers – or Global In-house Centers (GICs) – and new GIC setups by retail and CPG…
  • Blog
    Jan. 31, 2020

    At the very beginning of 2020, we launched our Pinnacle Model analysis focused on innovation in shared services centers (SSCs)…also referred to as Global In-house Centers (GICs). This ground-breaking research identifies the characteristics of Pinnacle GICs™…
  • Viewpoint
    Jan. 31, 2020

    A recent cluster of pneumonia cases first identified in Wuhan, the capital of China’s Hubei province, were caused by a novel coronavirus (nCoV). The virus has shown evidence of human-to-human transmission, and its transmission rate has…
  • Viewpoint
    Jan. 14, 2020

    On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and steam, drowning dozens of towns and cities, including the main business district of Makati City, in ash…
  • Thematic Report
    July 22, 2019

    The requirements of digital businesses have changed the way enterprises operate, the technologies that they interact with, and the speed with which they can meet customer expectations. Software products enterprises are at the forefront of this…
  • Blog
    July 17, 2019

    The financial crisis of the late 2000s, increasingly stringent regulatory requirements, growing competitive pressures, and a host of other factors have vaulted the risk management function to new heights of strategic importance for banking, financial services,…
  • Blog
    July 04, 2019

    Enterprises that operate in the BFSI industry are the biggest consumers of analytics services. They realized earlier than companies in other sectors how powerful analytics can be in offering targeted and customer-centric solutions, exploiting the massive…
  • Location Spotlight
    June 06, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    May 28, 2019

    BFSI analytics services has gained huge traction over the last few years as a result of the great surge in data availability through proliferation of multiple digital touch points in the industry. Therefore, the BFSI companies…
  • Location Spotlight
    March 15, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    Dec. 07, 2018

    The relationship between RPA vendors and their clients isn’t so different from the relationship between Marvel Studios and its fans.Since the movie Iron Man hit the big screen in 2008, fans’ expectations of superhero films have…

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