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Press Release Jan. 10, 2023
Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group
Everest Group says growth in CXM outsourcing will continue as enterprise seek to maximize customer retention in face of recessionary climate. DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer… -
Press Release Jan. 05, 2023
Everest Group Survey Points to a Resilient Year for Outsourcing in 2023 as Global Enterprises Prioritize Cost Savings, Talent Management
Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. DALLAS, January 5, 2023 — In the face of macroeconomic uncertainty, the majority of enterprises… -
Case #1: Everest Group Creates Six-year Strategy Roadmap for the Philippines IT-BP Industry The roadmap establishes the vision, goals, and strategic priorities along with the necessary interventions required to enable the industry to remain competitive and…
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LinkedIn Live Dec. 01, 2022
How to Successfully Move to Software-defined Platform Operations | LinkedIn Live
LINKEDIN LIVE How to Successfully Move to Software-defined Platform OperationsView the event on LinkedIn, which was delivered live on Thursday, December 1, 2022. Software-defined platform operations is a rising trend unlocking immense potential in businesses. It… -
Event Dec. 01, 2022
GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation
GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation December 1, 2022 | 8:30 AM EST | 7 PM IST In the last few years, many… -
Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. DALLAS, November…
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Nov. 18, 2022
Enterprises Adoption of Employee Experience Management (EXM) Platforms Will Surge 35-40% Through 2025—Everest Group
EXM platforms help employers retain and attract employees by addressing the pain points in the employee life cycle; current Everest Group PEAK Matrix Leaders include Qualtrics and Medallia. DALLAS, November 18, 2022 — Even with global… -
Task mining market will see increased adoption, product enhancements, use case expansion, M&A activities, and a wide range of creative partnerships. DALLAS, November 16, 2022 — Although task mining software solutions are in the early…
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Capgemini, HCL Technologies and Alten top the leaderboard of ES service providers as ER&D outsourcing bounces back with double-digit growth in 2021. DALLAS, November 15, 2022 — Everest Group today released the fourth annual edition…
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Driven by talent war, Great Resignation, and demand for hybrid working models, enterprise HR experts rank ‘enhanced employee experience’ as a key priority. DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are…
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Nov. 01, 2022
Everest Group Advocates New Paradigm for IT—'Systems of Growth’—A Platform-based Model Centered on Revenue Enablement
With increasing disruptions to traditional business models and the rapid adoption of exponential technologies such as Web 3.0, the metaverse and 5G, enterprises need a new technology strategy to compete in the market. DALLAS, November… -
Oct. 31, 2022
Panini K
Senior Analyst
Paras Chugh
AnalystLife Sciences Supply Chain Visibility: A Strong Link in the Chain
Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product… -
Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
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Oct. 31, 2022
Web 3.0 is the Next Trillion-Dollar Industry According to Banking, Financial Services Leaders—Everest Group
Report describes current BFSI uses cases, transformative potential, and challenges of the Web 3.0 industry, Metaverse, and Decentralized Finance; seven steps to prepare for the future of financial services. DALLAS, October 31, 2022 — The… -
After being hit by flooding rainfall, the city of Bangalore – which houses local offices of tech giants such as Google, Wipro, Cisco, SAP, and Infosys – turned into a watery disaster zone, underlining the rising…
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Oct. 04, 2022
Is Hybrid Cloud Right for Your Business? | In the News
While public clouds dominate the hype cycle, CIOs and CTOs are threading the needle with a hybrid cloud strategy, which makes use of the scale and flexibility of the public cloud. It also ensures compliance and… -
Everest Group commits to help organizations around the world dramatically increase the number of jobs provided to workers in marginalized communities and lift communities out of poverty through impact sourcing. DALLAS, September 22, 2022 —At the…
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Provider Compendium Sep. 16, 2022
Connected Medical Device Services Provider Compendium 2022
With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the… -
Sep. 08, 2022
Growth of Metaverse Increases Trust and Safety (T&S) Risks to Enterprises, Users | Press Release
Mitigating threats to user security, increased abuse, proliferation of objectionable content and financial fraud represents big opportunity for third-party T&S services market in the coming years. DALLAS, September 08, 2022 — As enterprises apply their best… -
Blog Sep. 01, 2022
Analyst Relations Newsletter Q3 2022: Key Highlights from Custom Research
Case #1: How Everest Group advised a leading engineering services provider on growth strategy in the embedded engineering market This client is a leader in the engineering services market with a strong presence across all key…
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