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Showing 97 results
  • Thematic Report
    Feb. 05, 2024

    Our research on key issues in the global services market is based on annual surveys, offering valuable insights into the global sourcing industry. Despite concerns about challenging macroeconomic conditions and geopolitical adversities, enterprises remain optimistic. In…
  • Event
    Nov. 28, 2023

    The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and performance…
  • Thematic Report
    Nov. 28, 2023

    The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and performance…
  • State of the Market
    Nov. 14, 2023

    Over several decades, GBS centers have built a strong foundation of success, leading to significant diversification across geographies, industry verticals, and functions. The centers are continuously evolving to deliver value beyond cost arbitrage and to transform…
  • Market Insights™
    Oct. 12, 2023

  • Market Insights™
    Oct. 12, 2023

  • Market Insights™
    Oct. 12, 2023

  • Event
    Sep. 29, 2023

    Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs…
  • State of the Market
    Sep. 25, 2023

    Global companies have built strong GBS model over the last three decades, with more than 7,500 GBS organizations forming an extensive network across geographies and industries, offering a diverse set of capabilities across core operations, IT,…
  • Thematic Report
    June 21, 2023

    Our Oil and Gas Global Sourcing Adoption Trends report presents fact-based data and analysis on key trends and developments in global outsourcing for the oil and gas industry. The report examines key developments in offshore locations…
  • Event
    Aug. 23, 2022

    Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions. For this study,…
  • Webinar Deck
    Aug. 23, 2022

    Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions. For this study,…
  • Event
    July 28, 2022

    Automotive, manufacturing, logistics, and energy & utilities (AMLEU) GBS organizations are evolving enterprises by improving efficiency and effectiveness and enabling new growth. The next wave of evolution for GBS will focus on reaching value beyond arbitrage,…
  • Thematic Report
    March 31, 2022

    The Engineering Research & Development (ER&D) industry is increasingly using the global sourcing ecosystem to meet the increasing talent requirements across the dynamic skills landscape. Engineering service providers have gained significance due to this changing enterprise…
  • Blog
    March 29, 2022

    Acknowledging the reality of the current climate crisis, forward-looking corporations are adopting business strategies to make their organizations more resilient to its far-reaching consequences. Climate change can directly impact employee well-being, service delivery location decisions, and…
  • Viewpoint
    March 23, 2022

    The impact of climate change on businesses is real and worrisome. In the past few years, discussions around climate change have moved beyond newspaper articles, environmental conferences, activist movements, and government policy-making to boardroom discussions, corporate…
  • Blog
    Feb. 01, 2022

    The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Where should enterprises look to find the human capital they need now and for…
  • Thematic Report
    Jan. 05, 2022

    Technology services have become critical for enterprises to ensure continued engagement and superior user experiences for customers. While the COVID-19 pandemic impacted global economies and affected most industries and verticals, it proved to be a blessing…
  • Thematic Report
    March 12, 2021

    The automotive industry is grappling with widespread disruption ushered in by next-generation technological themes. Both industry behemoths and new entrants are enhancing their capabilities and developing expertise in areas such as autonomous driving, connectivity, electrification of…
  • Thematic Report
    Oct. 27, 2020

    In recent years, engineering services has experienced steady growth across enterprise spend and global sourcing. Enterprises continue to invest in emerging technologies (such as AI, blockchain, nanotechnology, and 5G) and combine them with traditional engineering areas…

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