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  • State of the Market
    Aug. 20, 2021

    While online platforms have contributed to a more connected world, they have been riddled with increasing concerns over user safety. Major factors contributing to these concerns include an exponential increase in globally created User Generated Content…
  • Blog
    June 23, 2021

    The recent headline, Indian IT Firms Set to Slash 3 Million Jobs by 2022 Due to Automation, grabbed attention. But our analysis shows this is nothing more than a catchy title. To learn about the other…
  • Blog
    April 09, 2021

    Over the past 20 years, the BPS (Business Process Services) industry has conditioned and advanced itself and become a relied upon force, even when the global business environment was in flux. Not only did the proven…
  • Webinar Deck
    Feb. 18, 2021

    On February 18, Everest Group hosted a webinar titled, "How to Attain Value from the Next Generation of Business Process Services, BPS 4.0." Over the years, the global Business Process Services (BPS) / Business Process Outsourcing…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • State of the Market
    Dec. 24, 2020

    Organizations are shifting focus from traditional marketing models to digital and data-driven marketing. This shift, caused by the global digital disruption, has created a new market with multiple service providers emerging and attempting to capture market…
  • Provider Compendium
    Nov. 27, 2020

    Everest Group’s Marketing BPS Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 14 marketing BPS providers. It offers a detailed profile of each service provider – with a comprehensive picture of its scale…
  • PEAK Matrix®
    Aug. 28, 2020

    Everest Group defines marketing Business Process Services (BPS) as the implementation of marketing activities – including content management (content production and customization, content marketing through emails, and social media), campaign management (campaign design, campaign support, and…
  • Viewpoint
    March 25, 2020

    There is sufficent evidence to suggest that the global economy is on a path toward recession, especially given the COVID-19 outbreak, geopolitical uncertainty, and economic instability in many countries. As a result, most sectors will be…
  • Viewpoint
    Nov. 08, 2019

    The rise of digital technologies is fundamentally altering business operations, disrupting organizations’ business models, and transforming the underlying competitive landscape. Business leaders navigating this dynamic environment expect real-time, data-driven decision-making support from their Finance & Accounting…
  • Thematic Report
    Oct. 11, 2019

    The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforce across all offshore/nearshore locations. Business and technology disruptions such as digital transformation and automation are having a…
  • Thematic Report
    Sep. 27, 2019

    As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
  • Thematic Report
    Aug. 29, 2019

    Alight Solutions, a leader in technology-enabled health, wealth, and Human Capital Management (HCM) and financial management solutions, recently announced that it has signed a definitive agreement to acquire NGA Human Resources, a leading provider of digital…
  • July 23, 2019

    In the current, fast-changing and highly-competitive business environment, the role played by CFOs and CPOs have undergone a significant transformation. Traditionally, CFOs and CPOs had significantly different responsibilities, mainly focusing on the technical aspects of their…
  • Provider Compendium
    July 22, 2019

    The Procurement Outsourcing (PO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with…
  • State of the Market
    July 12, 2019

    The global multi-process Procurement Outsourcing (PO) market is expected to witness a growth of 11-12% during 2018-2020, to reach US$3.6 billion in size by 2020. The growth is primarily driven by signing of a large number…
  • Provider Compendium
    June 29, 2019

    The Finance and Accounting Outsourcing (FAO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process FAO market. The study provides a detailed profile of each FAO service provider…
  • PEAK Matrix®
    April 24, 2019

    The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital, along with a shift…
  • Viewpoint
    April 10, 2019

    Disruptions in the wake of Industry 4.0 are compelling business models to change rapidly and pressuring enterprises to manage these changes in a comprehensive and seamless manner across IT and business operations. Most enterprises, however, realize…
  • PEAK Matrix®
    March 29, 2019

    The global multi-process FAO market witnessed a robust Year-on-Year (YOY) growth of 9-10% in 2018. The demand for FAO services remained strong from the United Kingdom, both the traditional markets of North America and Europe, as…

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