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Showing 128 results
  • Provider Compendium
    Feb. 14, 2025

    Electronic Data Capture (EDC) systems are integral to clinical research, enabling clinical data collection, storage, and management. EDCs mark a significant shift from paper-based case report forms to digital and web-based trial data collection. The COVID-19…
  • PEAK Matrix®
    Nov. 12, 2024

    Due to decentralized and hybrid designs, the growing clinical trial complexity generates vast data volumes from diverse sources and creates significant data management challenges. In response, sponsors are increasingly employing unified clinical data and analytics (D&A)…
  • Viewpoint
    Oct. 29, 2024

    The clinical development landscape is rapidly evolving, with hybrid trial approaches and the growing use of RWD/RWE. Clinical trial sponsors are increasingly challenged to manage the vast volume of data generated during multiple, simultaneously running trials.…
  • Market Insights™
    Sep. 26, 2024

  • Market Insights™
    Sep. 26, 2024

  • Viewpoint
    Sep. 13, 2024

    In today’s fast-paced world, Customer Experience (CX) transformation driven by cutting-edge technology is no longer optional but necessary for enterprises. Customers now demand seamless, personalized experiences, making CX a top priority for companies striving to stay…
  • PEAK Matrix®
    Sep. 03, 2024

    Electronic Data Capture (EDC) systems are an integral part of clinical research, enabling clinical data collection, storage, and management. EDCs mark a significant shift from paper-based case report forms to digital and web-based trial data collection.…
  • Thematic Report
    June 28, 2024

    The Banking, Financial Services, and Insurance (BFSI) sector significantly contributes to Customer Experience Management (CXM) outsourcing revenue, approximately 20-22%. Knowing about BFSI CXM is crucial for CXM outsourcing providers and BFSI enterprises because it enables providers…
  • Viewpoint
    May 06, 2024

    The global payment collection services market is facing various challenges, such as geopolitical and economic uncertainties, marked by increased consumer indebtedness, regulatory measures, and regional conflicts. Recent events such as the Credit Suisse collapse have heightened…
  • Blog
    April 11, 2024

    After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Discover five key trends that will impact the CXM industry going forward…
  • State of the Market
    Feb. 08, 2024

    In today’s dynamic business environment, enterprises confront complex challenges arising from global economic shifts and rapid advances in technology. To thrive in this evolving landscape, enterprises must innovate, transform, and optimize costs while also expanding revenues.…
  • Market Insights™
    Jan. 17, 2024

  • Market Insights™
    Jan. 17, 2024

  • Market Insights™
    Jan. 17, 2024

  • Provider Compendium
    Dec. 22, 2023

    Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery…
  • State of the Market
    Dec. 07, 2023

    The growing interest in sustainable and responsible business practices has propelled the widespread adoption of impact sourcing among enterprises and providers. Over time, the advantages of impact sourcing, such as accessing previously untapped talent pools, improving…
  • Event
    Nov. 09, 2023

    Webinar November 9, 2023 9:00 AM PT | 12 PM ET Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts.…
  • Thematic Report
    Oct. 12, 2023

    Everest Group's Impact Sourcing Specialists’ Directory is a comprehensive resource on impact sourcing specialists’ offerings and capabilities. It fosters awareness and connections for enterprises seeking to harness these specialists’ expertise in establishing inclusive talent practices and…
  • Blog
    Sep. 08, 2023

    The emergence of Generative Artificial Intelligence (GAI) has sparked a complex debate in the global talent market. The acindustry faces a paradox in balancing the transformative advances the technology brings to training and recruitment with its…
  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…

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