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  • Event
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK&I (UK and Ireland), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness – and…
  • Webinar Deck
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK and Ireland (UK&I ), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness –…
  • Provider Compendium
    Dec. 06, 2022

    Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • Dec. 01, 2022

    In this video, Shirley Hung, Partner, and David Rickard, Vice President, discuss global CXM and the report, Catering to Global Customer Experience Management (CXM) Requirements: What It Means to Be a Truly Global Service Provider. Shirley…
  • Provider Compendium
    Nov. 11, 2022

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations,…
  • Thematic Report
    Nov. 07, 2022

    Over the last two decades, India has accounted for a lion’s share in overall global services delivery, and it continues to be the most leveraged location for services delivery. The country’s skilled talent base can support…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • Event
    Oct. 18, 2022

    In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for…
  • Webinar Deck
    Oct. 18, 2022

    In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for…
  • Location Spotlight
    Oct. 14, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the…
  • Event
    Oct. 04, 2022

    The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet…
  • Webinar Deck
    Oct. 04, 2022

    The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet…
  • LinkedIn Live
    Sep. 29, 2022

    LINKEDIN LIVE Who is Leading Customer Experience Management (CXM) Services in Europe?View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022. The Customer Experience Management (CXM) market in EMEA is booming due…
  • LinkedIn Live
    Sep. 14, 2022

    LINKEDIN LIVE New Sourcing Models for an Agile World | Learnings from DNBView the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022. Sourcing teams strive to be more agile in how they…
  • PEAK Matrix®
    Aug. 31, 2022

    The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of…
  • Location Spotlight
    Aug. 30, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Aug. 29, 2022

    Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Learn what issues…
  • Aug. 29, 2022

    The expanded remote work environment post-pandemic and increasingly sophisticated security threats have compelled organizations to increase their focus on protecting contact center data. Learn how to build a holistic framework of best practices for technology, the…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…

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