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  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
  • LinkedIn Live
    Sep. 29, 2022

    LINKEDIN LIVE Who is Leading Customer Experience Management (CXM) Services in Europe?View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022. The Customer Experience Management (CXM) market in EMEA is booming due…
  • Viewpoint
    Sep. 27, 2022

    Globally, enterprises are doubling down their investments in Customer Experience (CX) to create market differentiation. With increasing focus on digital CX, next-gen analytics has emerged as a lynchpin for enterprises’ digital CX transformation strategies. Notably, analytics…
  • Provider Compendium
    Sep. 16, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • PEAK Matrix®
    Sep. 14, 2022

    Conversational AI is a network of advanced technologies and solutions that integrate and communicate with each other to share information across systems. Enterprises show a greater propensity to leverage these solutions to provide superior CX, drive…
  • Viewpoint
    Aug. 18, 2022

    Increasing globalization and customers’ access to information is compelling organizations to differentiate their Customer Experience (CX) to stand out from competitors and keep up with the increasing customer expectations. Digital Customer Experience Management (CXM) capabilities have…
  • PEAK Matrix®
    Aug. 12, 2022

    The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract…
  • PEAK Matrix®
    Aug. 04, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • Thematic Report
    July 28, 2022

    Enterprises with operations across regions are increasingly seeking to work with global Customer Experience Management (CXM) service providers that can meet their distinct needs related to CX strategy support, talent management, and digital CX solutions for…
  • LinkedIn Live
    March 10, 2022

    March 10, 2022 | 8:30 AM CST | 9:30 AM EST | 2:30 GMT | 8 PM IST The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such…
  • Event
    March 03, 2022

    Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country's eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also…
  • Provider Compendium
    Feb. 18, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest…
  • Thematic Report
    Jan. 31, 2022

    Brazil is one of the largest Customer Experience Management (CXM) markets in Latin America due to its large population. It is dominated by local CXM service providers, along with a few global providers. Most Brazilian CXM…
  • PEAK Matrix®
    Dec. 03, 2021

    The Customer Experience Management (CXM) market in APAC has grown steadily in the last few years due to the increased demand for outsourcing, as enterprises aspire to leverage digital solutions, balance risks, and grow their businesses,…
  • Thematic Report
    Nov. 09, 2021

    The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic in the last 12-18 months. This has had a bearing on the strategic outlook and operating…
  • Provider Compendium
    Oct. 21, 2021

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers, including scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK…
  • State of the Market
    Oct. 20, 2021

    The global conversational AI market was valued at US$700-750 million at the end of 2020, exhibiting a strong growth rate of 28-33% in 2019-20. Conversational AI is one of the key enablers of front-office automation. Businesses…
  • State of the Market
    Oct. 18, 2021

    COVID-19 has driven renewed enterprise vigor to improve customer experience. While some enterprises bore the brunt of the pandemic-induced lockdowns, others discovered innovative ways to serve their customer base. In this report, we examine the pandemic’s…
  • Blog
    Oct. 06, 2021

    While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a…

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