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Showing 253 results
  • Blog
    Jan. 16, 2023

    The looming recession offers opportunities for forward-looking Customer Experience Management (CXM) outsourcing providers to emerge stronger. To learn five strategies that can help providers get ready for an economic downturn and win in the long term,…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • Provider Snapshot
    Dec. 13, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • Blog
    Dec. 09, 2022

    Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. …
  • Thematic Report
    Dec. 09, 2022

    Enterprise adoption of digital tools and technologies for superior Customer Experience (CX) is on the rise. In fact, enterprises are partnering with third-party providers to ease their digital transformation journeys and achieve greater customer satisfaction, propelled…
  • Event
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK&I (UK and Ireland), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness – and…
  • Webinar Deck
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK and Ireland (UK&I ), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness –…
  • Provider Compendium
    Dec. 06, 2022

    Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • Dec. 01, 2022

    In this video, Shirley Hung, Partner, and David Rickard, Vice President, discuss global CXM and the report, Catering to Global Customer Experience Management (CXM) Requirements: What It Means to Be a Truly Global Service Provider. Shirley…
  • Provider Compendium
    Nov. 11, 2022

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations,…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • Event
    Oct. 18, 2022

    In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for…
  • Webinar Deck
    Oct. 18, 2022

    In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for…
  • Event
    Oct. 04, 2022

    The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet…
  • Webinar Deck
    Oct. 04, 2022

    The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet…
  • LinkedIn Live
    Sep. 29, 2022

    LINKEDIN LIVE Who is Leading Customer Experience Management (CXM) Services in Europe?View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022. The Customer Experience Management (CXM) market in EMEA is booming due…
  • LinkedIn Live
    Sep. 14, 2022

    LINKEDIN LIVE New Sourcing Models for an Agile World | Learnings from DNBView the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022. Sourcing teams strive to be more agile in how they…
  • PEAK Matrix®
    Aug. 31, 2022

    The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of…
  • Aug. 29, 2022

    Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Learn what issues…

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