Operational agility drives value creation

We bring data, insights, and frameworks to accelerate your business process transformation journey
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Confidently harness the impacts of analytics, digital transformation, and changing technology models

Whether your journey includes automating traditional workflows, optimizing process outcomes, or enriching the customer experience, our laser focus on the intersection between sourcing and delivery gets you there faster, better, and with lower risk.

Our Business Process Services (BPS) expertise

Customer experience management (CXM)

Technology has revolutionized traditional customer experience and contact center outsourcing models. Our expertise helps you respond to changing customer behavior and requirements, technology innovations, and changing expectations of the CX value proposition.

Finance and accounting

The constantly changing business landscape is forcing enterprises to rethink their traditional business model and take an end-to-end transformational approach.  Our expertise helps you to identify and take advantage of value creation levers – technology, sourcing, strategies – so you can maximize results.

Human resources and talent

Talent is gold in today's fast-changing, global work environment. The right kind of talent is scarce and growing scarcer by the day. Our expertise helps you with strategies, technologies, insights, and resources to ensure you're keeping pace with accelerating change.

Procurement and supply chain

Expectations of procurement and supply chain leaders have completely changed in recent years, evolving from domain expertise to strategic leadership. Our expertise helps you to understand new sourcing opportunities, to identify the right service provider partners, and to gain insight into key levers and market trends to deliver greater value creation for your business.

Industry-specific processes

Optimizing global operations in banking and financial services, insurance, healthcare, and life sciences processes requires insights and expertise in business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Dedicated consulting support

For those who may not have the expertise or resources to navigate portions of their journey.

Our thinking

Service Providers - Assessing the Impact of a Recession on Your BPS Business
Market Insights™

Service Providers: Assessing the Impact of a Recession on Your BPS Business

Is Business Process as a Service Right for Your Organization
Market Insights™

Is Business-Process-as-a-Service Right for Your Organization?

The Business Process as a Service Market
Market Insights™

The Business-Process-as-a-Service Market

Our BPS experts

Recent Business Process Services reports

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Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

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Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

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Wealth Management Operations – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

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Unlocking Digital Category Management

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With you on the journey | Insights

Learn more about how our data, insights, and benchmarks can help you on your journey.
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With you on the journey | Workshops

Learn more about how our strategic workshops can help you on your journey.
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With you on the journey | Execution

Learn more about how our guided execution support can help you on your journey.
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With you on the journey | Consulting

Learn more about how our dedicated consulting support can help you on your journey.
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How can we engage?

Please let us know how we can help you on your journey.