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  • Blog
    July 08, 2026

    Customer service technology has usually been priced around seats, interactions, or platform use. Salesforce began challenging that model with Agentforce, which launched with pricing starting at US$2 per conversation. With Agentforce Help Agent, Salesforce is extending that approach…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • Viewpoint
    June 26, 2026

    AI safety is becoming a core enterprise capability as organizations move from pilots to production-scale AI adoption. The focus is shifting from safer model outputs to continuous assurance across data, evaluation, red teaming, runtime monitoring, policy…
  • Blog
    March 19, 2026

    In our first blog, we discussed how Customer Experience (CX) technology is now a continuous operating capability, not a one-time platform decision. As CX stacks grow more layered and Artificial Intelligence (AI) accelerates change, GCCs can provide a durable engineering-and-operations backbone to protect experience and manage…
  • Viewpoint
    Oct. 09, 2025

    The retail industry is at an inflection point, shaped by rapidly evolving customer expectations, omnichannel complexity, and mounting competitive pressures. This Viewpoint explores the need for retail enterprises to embrace comprehensive, AI-driven transformation of their customer…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • Viewpoint
    May 05, 2025

    The insurance industry is transforming from a traditionally conservative landscape to a tech-savvy, customer-centric ecosystem. This Viewpoint explores how insurers are embracing next-generation technologies, including AI, automation, and generative AI, to modernize their operations. It delves…
  • Feb. 26, 2025

    Marking a major leap forward in artificial intelligence (AI)-driven customer engagement, Salesforce and Google have expanded their strategic partnership to integrate Google’s Gemini capabilities into Agentforce.  What impact will this game-changing collaboration have on the market? Let’s explore.…