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Showing 36 results
  • NEW
    Thematic Report
    Aug. 06, 2026

    Enterprise communications are no longer limited to business telephony, video meetings, and employee messaging. Unified Communications and Collaboration (UCC) platforms are becoming critical operating layers that connect employees, customers, applications, devices, communication data, and AI-enabled workflows.…
  • Executive Briefs
    July 21, 2026

    Enterprise software procurement has moved beyond comparing features, demos, implementation fit, and predictable licensing models. As AI-enabled platforms interpret unstructured information, recommend actions, update records, automate workflows, and execute multistep processes, buyers must assess both the…
  • Thematic Report
    May 19, 2026

    As customer relationships become increasingly data-driven, CRM platforms are evolving beyond contact, account, and pipeline management into enterprise operating layers that connect sales, marketing, service, customer data, analytics, and automation. This shift has made CRM selection…
  • Executive Briefs
    May 04, 2026

    Enterprises are facing increasing pressure to strengthen supplier risk management amid rising geopolitical, regulatory, cybersecurity, and Environmental, Social, and Governance- (ESG) related risks. As supply chains become more complex, organizations are turning to AI to improve…
  • Roundtable
    March 19, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to technology and operations sourcing are proving insufficient. Insurers are rethinking how they engage external service providers and structure…
  • Blog
    Feb. 09, 2026

    Everest Group partnered with Sourcing Industry Group (SIG) to host the SIG India Summit in Bengaluru on 28 January 2026, engaging with a room full of India-based Sourcing and Vendor Management leaders. Across discussions, one thing was consistent: leaders are…
  • Roundtable
    Jan. 29, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to tech and ops sourcing are proving insufficient. Insurers are increasingly rethinking how they engage external service providers and…
  • Webinar Deck
    Jan. 28, 2026

    As outsourcing portfolios expand and supplier ecosystems grow more complex, the Vendor Management Organization (VMO) plays an increasingly critical and challenging role. Fragmented ownership, inconsistent governance, limited technology, and poor visibility continue to cause significant value…
  • LinkedIn Live
    Jan. 08, 2026

    Cloud marketplaces were transforming the future of IT sourcing, and procurement leaders who embraced this shift gained a powerful strategic advantage. By streamlining vendor onboarding, accelerating procurement cycles, and enabling more flexible consumption models, marketplaces delivered…
  • Webinar
    Dec. 15, 2025

    As outsourcing portfolios expand and supplier ecosystems grow more complex, the Vendor Management Organization (VMO) plays an increasingly critical and challenging role. Fragmented ownership, inconsistent governance, limited technology, and poor visibility continue to cause significant value…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…
  • Provider Compendium
    Sep. 16, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…
  • PEAK Matrix®
    Aug. 26, 2022

    The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed…
  • PEAK Matrix®
    Aug. 04, 2022

    With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the…

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