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  • Tech Launch Perspective
    July 22, 2026

    Life sciences enterprises are moving beyond isolated generative AI pilots toward governed, multi-agent workflows that support clinical, commercial, and real-world activities. This shift is increasing demand for platforms that combine regulatory-grade data governance, enterprise interoperability, scalable…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • May 24, 2024

    Rapid advances in AI, particularly gen AI, have sparked transformative developments across domains, including cybersecurity. Security teams can leverage gen AI and Large Language Models (LLMs) to dynamically adapt to sophisticated cyber threats and fortify cyber…
  • Thematic Report
    March 11, 2024

    The increasing threat of cyberattacks has fueled a growing demand for robust Identity and Access Management (IAM) solutions. Noteworthy trends include the widespread adoption of Zero Trust Security principles, integration of AI/ML for enhanced threat detection,…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Provider Compendium
    Jan. 24, 2024

    The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multicloud environments. The expansion of cloud infrastructure…
  • Accelerator
    Jan. 17, 2024

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us The Identity and Access Management (IAM) Request For Proposal (RFP) Toolkit is a comprehensive resource designed to streamline the solicitation…
  • Provider Compendium
    Dec. 14, 2023

    Cybersecurity and Identity and Access Management (IAM) have become indispensable components in the contemporary digital enterprise landscape. As organizations navigate an increasingly complex and interconnected digital ecosystem, the challenges of safeguarding sensitive data, mitigating cybersecurity threats,…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • PEAK Matrix®
    Nov. 22, 2023

    Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023The convergence of IT and Operational Technology (OT) profoundly impacts the OT security landscape, enhancing operational efficiency while introducing vulnerabilities as traditional OT systems integrate with IT networks.…
  • PEAK Matrix®
    Nov. 03, 2023

    The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. The need for effective cloud…
  • PEAK Matrix®
    July 19, 2023

    The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments. The need for…
  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • Viewpoint
    Dec. 21, 2022

    Rapidly scaling organizations have been instrumental in redefining the landscape of their respective industries through innovative products based on customer demand. Rising demand for real-time customer support has enabled many organizations to develop robust contact center…
  • State of the Market
    Dec. 05, 2022

    Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 02, 2022

    Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with…
  • Oct. 31, 2022

    Improved supply chain visibility can help global pharmaceutical and medical device suppliers overcome the many logistics challenges they face post-pandemic. Internet of things (IoT) and blockchain technologies offer promise to address the growing demand for product…
  • Oct. 31, 2022

    Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series…

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