All Reports Events Blogs Videos
Showing 165 results
  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    June 08, 2026

  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Market Insights™
    May 07, 2026

  • Market Insights™
    May 01, 2026

  • Viewpoint
    April 30, 2026

    Global Capability Centers (GCCs) have long served as reliable engines of cost efficiency, skilled talent, and scaled execution, delivering sustained value in an era defined by labor arbitrage and operational excellence. However, in an AI-first enterprise…
  • Conference
    April 20, 2026

    Date: May 6-7, 2026 Location: The Westin Mumbai, Powai Lake We’re a Proud Strategic Partner As AI reshapes enterprise operations, Global Capability Centers (GCCs) are approaching a fundamental inflection point. The traditional delivery-centric model is no…
  • Blog
    April 16, 2026

    Wipro announced an eight year, US$1 billion engagement with Olam Group, along with the acquisition of Mindsprint, Olam’s internal technology and digital services arm, for US$375 million.  On the surface, this is a large outsourcing deal combined with an acquisition. But the structure…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 08, 2026

    Organizations are rethinking how they drive innovation, resilience, and cost efficiency, accelerating adoption of the Global Capability Center (GCC) model. For companies new to GCCs or in early planning stages, getting the setup right from day…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • Webinar
    March 17, 2026

    Enterprises’ sourcing strategies are undergoing a structural shift as Global Capability Center (GCC) adoption surges and traditional outsourcing slows. With double-digit GCC growth in 2025, and nearly half of new setups involving providers, the model for…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Viewpoint
    Feb. 23, 2026

    Enterprises have always faced geopolitical risks, but not in their current form. Today’s environment is a sustained permacrisis, where geopolitical volatility is persistent and delivery decisions must be made in real time rather than through predictable…
  • Viewpoint
    Feb. 06, 2026

    India’s Union Budget 2026-27 marks an important inflection point for global services delivery, not through sweeping reforms, but by quietly removing a persistent source of operational friction. Changes to safe-harbor thresholds, margin standardization, and faster unilateral…
  • Blog
    Feb. 05, 2026

    India’s Union Budget 2026-27 did not come with big headline announcements for the services sector. There were no sweeping tax cuts or dramatic new incentives.  Yet, when viewed in context, this Budget quietly improves the environment…
  • Viewpoint
    Jan. 15, 2026

    India’s long-awaited labor law overhaul moved from legislation to implementation in 2025. Several provisions under the Code on Wages, Industrial Relations Code, Code on Social Security, and the Occupational Safety, Health, and Working Conditions Code took…
  • Viewpoint
    Jan. 14, 2026

    Recent currency movements are reshaping global services delivery’s economics. The Indian Rupee’s (INR’s) depreciation against major buyer currencies – including the US dollar, British pound, and euro – has materially improved India’s offshore cost competitiveness, while…

Items per page