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  • Thematic Report
    July 22, 2026

    Healthcare providers are increasingly viewing Revenue Cycle Management (RCM) operations outsourcing as a strategic capability that supports revenue optimization, operational resilience, and long-term growth. Financial pressures, persistent workforce shortages, reimbursement complexity, and growing adoption of AI…
  • Viewpoint
    July 02, 2026

    Healthcare organizations continue to face mounting financial, operational, and workforce pressures while seeking technology investments that improve efficiency, strengthen revenue integrity, and support better clinical outcomes. Against this backdrop, IKS Health’s acquisition of TruBridge represents a…
  • Blog
    May 19, 2026

    When IKS Health announced its agreement to acquire TruBridge on April 23, 2026, the market reacted with a sharp pop in stock. Together, the combined entity brings revenue cycle management, predictive analytics, and EHR capabilities to support over…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • PEAK Matrix®
    April 15, 2026

    Healthcare providers are navigating sustained financial pressures driven by rising labor costs, reimbursement uncertainty, and increasing patient financial responsibility. In this environment, revenue cycle management has become central to maintaining financial stability and improving cash flow…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    Feb. 16, 2026

    Healthcare providers face macroeconomic and internal challenges, including regulatory shifts, workforce shortages, and outdated IT infrastructure. These pressures have intensified scrutiny on Revenue Cycle Management (RCM), which plays a key role in ensuring timely reimbursements and…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Tech Launch Perspective
    Sep. 17, 2025

    Epic’s product announcements at UGM 2025 highlight a deliberate shift toward AI-powered automation and intelligence across the clinical and operational landscape. The company is strengthening its position with tools such as Art for ambient documentation, Penny…
  • Blog
    Aug. 05, 2025

    Healthcare providers have long navigated a complex web of operational and financial pressures, from rising administrative costs and chronic workforce shortages to fragmented revenue cycle processes. But a new layer of volatility is pushing the ecosystem…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • LinkedIn Live
    July 23, 2025

    As hospitals, health systems, and payers grappled with rising operational costs, persistent workforce shortages, and the urgent demand for better patient outcomes, the healthcare industry stood at a critical juncture. Enter agentic AI: a rapidly evolving…
  • Viewpoint
    June 25, 2025

    As patient expectations rise and healthcare delivery becomes more complex, access functions face increasing strain. Legacy systems and fragmented workflows can no longer handle real-time scheduling, eligibility verification, and financial clearance. Despite growing investments in AI,…
  • Blog
    June 06, 2025

    A comprehensive set of reciprocal tariffs has been introduced by the US administration, including country-specific duties and a uniform 10 percent levy on all imports. When announced, these measures triggered volatility across global markets and supply…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Viewpoint
    April 22, 2025

    As US healthcare providers grapple with a turbulent economic and regulatory landscape, new tariffs and evolving policies are reshaping operational and financial realities across the sector. In response, providers are reassessing spending, delaying technology investments, and…
  • March 07, 2025

    Language Translation Products View the Full Report
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…

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