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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Thematic Report
    April 13, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    April 13, 2026

    As talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly critical. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Thematic Report
    March 09, 2026

    As the talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, it is vital to maintain a strong employer brand. In a landscape where specialized functional and behavioral skills set the…
  • Thematic Report
    March 09, 2026

    As competition for talent intensifies and demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly important. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • State of the Market
    Nov. 11, 2025

    Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Thematic Report
    Oct. 17, 2025

    Fresenius Kabi’s enterprise transformation highlights the essential role of Global Business Services (GBS) in enabling end-to-end value realization through SAP S/4HANA adoption. With a strategic focus on shifting from siloed operations to a globally harmonized service…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • April 29, 2025

    What do the top talent in the market really think about working at your company?  If you don’t know, you’re not alone.  In today’s hyper-competitive talent landscape, your employer brand isn’t just a reflection of your…
  • April 29, 2025

    Leading global research firm Everest Group has released its latest 2025 versions of the Top GBS Employers™ 2025 in India, the Philippines, and Poland and the Top Employers for Tech Talent™ 2025 in India, the US, and…
  • Thematic Report
    April 28, 2025

    The demand for top talent is growing fast as the job market shifts from economic uncertainty to a dynamic environment. In this scenario, maintaining a strong employer brand is vital. Organizations prioritizing talent will gain a…

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