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Showing 49 results
  • Market Insights™
    June 08, 2026

  • Market Insights™
    June 08, 2026

  • Market Insights™
    May 19, 2026

  • Viewpoint
    May 18, 2026

    Talent Acquisition (TA) is structurally disrupting as volatile skill demands, fragmented technology ecosystems, and human-coordinated workflows create persistent gaps between hiring needs and execution capacities. Enterprises struggle to scale TA effectively, with manual coordination across systems…
  • Market Insights™
    May 07, 2026

  • Market Insights™
    May 01, 2026

  • Viewpoint
    April 30, 2026

    Global Capability Centers (GCCs) have long served as reliable engines of cost efficiency, skilled talent, and scaled execution, delivering sustained value in an era defined by labor arbitrage and operational excellence. However, in an AI-first enterprise…
  • Viewpoint
    April 20, 2026

    For decades, enterprise background screening functioned as a pre-employment requirement. This approach is changing as enterprises contend with distributed workforces, faster and more complex fraud vectors (including AI-driven impersonation), and increasingly nuanced compliance obligations across geographies.…
  • Blog
    April 16, 2026

    Wipro announced an eight year, US$1 billion engagement with Olam Group, along with the acquisition of Mindsprint, Olam’s internal technology and digital services arm, for US$375 million.  On the surface, this is a large outsourcing deal combined with an acquisition. But the structure…
  • Viewpoint
    April 01, 2026

    The enterprise talent assessment market has reached an inflection point, with a fragmented landscape of specialized tools consolidating into integrated platforms that promise broader coverage across the talent lifecycle. These assessment technology suites are increasingly positioned…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Blog
    Nov. 04, 2025

    The evolution of Global Capability Centers (GCCs) and its respective landscape is marked by both rapid expansion and rising strategic importance. For example, for the second consecutive year, more than 300 new offshore and nearshore Global…
  • Viewpoint
    Sep. 26, 2025

    Global Capability Centers (GCCs) are profoundly shifting from transactional offshore hubs to strategic enterprise enablers. Beyond their original cost-arbitrage mandate, GCCs are increasingly driving digital enablement, taking end-to-end process ownership, and leading innovation initiatives that shape…
  • Sep. 04, 2025

    Enterprises facing persistent volatility are turning to Global Capability Centers (GCCs) to secure cost visibility, delivery resilience, and scalable capabilities. As demand accelerates, the priority is speed and accountability: ready-to-run models with standardized platforms, built-in automation,…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • March 07, 2025

    Language Translation Products View the Full Report
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…

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