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  • Voice of the Customer
    July 28, 2026

    Financial institutions are moving Know Your Customer (KYC) from periodic customer checks toward connected, evidence-led workflows that support onboarding, due diligence, remediation, and ongoing reviews. Synthetic identities, deepfakes, complex ownership structures, and rising scrutiny of records…
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • State of the Market
    June 23, 2026

    Banking enterprises are entering a more selective technology investment cycle. Stabilizing revenue and stronger capital markets activity are supporting modest recovery, but margin pressures, regulatory complexities, risk management needs, and cyber threats continue to shape spending.…
  • State of the Market
    June 17, 2026

    Banking enterprises are navigating a market shaped by persistent cost pressures, rising exception volumes, evolving regulatory requirements, and growing expectations for faster, more transparent customer journeys. As operations become more technology-driven, buyers are moving beyond labor-led…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    June 08, 2026

  • Viewpoint
    May 13, 2026

    Private markets are under pressure to move faster and show stronger evidence of performance and control. Deal sourcing and screening now span thousands of fragmented sources. Limited Partners (LPs) want continuous, verifiable visibility into fund and…
  • Market Insights™
    May 07, 2026

  • Market Insights™
    May 01, 2026

  • Viewpoint
    April 30, 2026

    Global Capability Centers (GCCs) have long served as reliable engines of cost efficiency, skilled talent, and scaled execution, delivering sustained value in an era defined by labor arbitrage and operational excellence. However, in an AI-first enterprise…
  • Conference
    April 20, 2026

    Date: May 6-7, 2026 Location: The Westin Mumbai, Powai Lake We’re a Proud Strategic Partner As AI reshapes enterprise operations, Global Capability Centers (GCCs) are approaching a fundamental inflection point. The traditional delivery-centric model is no…
  • Blog
    April 16, 2026

    Wipro announced an eight year, US$1 billion engagement with Olam Group, along with the acquisition of Mindsprint, Olam’s internal technology and digital services arm, for US$375 million.  On the surface, this is a large outsourcing deal combined with an acquisition. But the structure…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 08, 2026

    Organizations are rethinking how they drive innovation, resilience, and cost efficiency, accelerating adoption of the Global Capability Center (GCC) model. For companies new to GCCs or in early planning stages, getting the setup right from day…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    March 17, 2026

    Enterprises’ sourcing strategies are undergoing a structural shift as Global Capability Center (GCC) adoption surges and traditional outsourcing slows. With double-digit GCC growth in 2025, and nearly half of new setups involving providers, the model for…
  • Viewpoint
    Feb. 23, 2026

    Enterprises have always faced geopolitical risks, but not in their current form. Today’s environment is a sustained permacrisis, where geopolitical volatility is persistent and delivery decisions must be made in real time rather than through predictable…
  • Provider Compendium
    Feb. 09, 2026

    The banking industry is entering a new phase of technology transformation, marked by focused execution, legacy systems modernization, and heightened regulatory expectations. As banks move beyond early digital initiatives, they are prioritizing operational resilience, simplification, and…
  • Viewpoint
    Feb. 06, 2026

    India’s Union Budget 2026-27 marks an important inflection point for global services delivery, not through sweeping reforms, but by quietly removing a persistent source of operational friction. Changes to safe-harbor thresholds, margin standardization, and faster unilateral…
  • Blog
    Feb. 05, 2026

    India’s Union Budget 2026-27 did not come with big headline announcements for the services sector. There were no sweeping tax cuts or dramatic new incentives.  Yet, when viewed in context, this Budget quietly improves the environment…

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