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Provider Compendium Jan. 15, 2015
IT Outsourcing in Payer Industry – Service Provider Profile Compendium 2014
Introduction The healthcare industry is witnessing unprecedented churn and transformation, leading to a surge in adoption of IT and business process outsourcing. Driven by regulatory reforms, tenets of consumerization, market consolidation, and emergence of next-generation digital… -
Procurement Outsourcing (PO) – PO Service Provider Landscape for Europe with PEAK Matrix™ Assessment
Introduction The multi-process PO market in Europe currently stands at US$610 million, which is nearly one-third of the global PO market, and showed 13% Year over Year (YoY) growth in 2013. Europe is the second largest… -
INTRODUCTION Strained revenue growth, low interest rates, rise of digital consumers, and mounting pressure of regulatory compliance continued to adversely affect the profitability of capital markets firms during 2013-2014. This has forced global capital markets firms…
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Introduction The global L&P insurance BPO market continues to grow steadily with a maturing service provider landscape. It registered 5% growth in terms of revenue in 2014. The market is quite concentrated with United Kingdom and…
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PEAK Matrix® Sep. 17, 2015
Workplace Services PEAK Matrix™ – Europe-focused – Assessment and Profile Compendium 2015
Introduction Tough economic conditions are pushing European enterprises to derive meaningful and cost effective process changes to improve end-user productivity within their workplace environments. However, ownership of data as well as regulatory & compliance requirements continue… -
PEAK Matrix® Sep. 10, 2015
Life Sciences Big Data and Analytics IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction The healthcare and life sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm… -
Introduction With technology playing a critical role in shaping the future of enterprises, buyers are increasingly investing in getting their systems and processes independently validated. In a highly competitive marketplace, service providers are strengthening their capabilities…
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Introduction The global P&C insurance BPO market continues to grow with a maturing service provider landscape. It registered 12% growth by revenue, crossing US$900 million mark in 2014. The market is quite concentrated as North America…
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Introduction Banking BPO is the largest and the most mature market within BFSI BPO. As regulatory bodies increase their oversight on banks’ activities, cost of compliance for banks will continue to rise, generating newer opportunities for…
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PEAK Matrix® July 24, 2015
Life Sciences Digital IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Scaling the Next Frontier
Introduction The healthcare and life sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm… -
Introduction With businesses becoming digital, enterprises are investing in a comprehensive quality and risk assurance program. In an increasingly competitive market place, service providers are aiming to build wing-to-wing enterprise assurance capabilities and innovate at the…
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Introduction Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental…
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Introduction Mortgage BPO stands out as the largest submarket within the banking BPO space. The role of BPO assumes greater importance in the mortgage landscape as regulatory bodies continue to increase their oversight on mortgage activities…
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Introduction Analytics is fast emerging as a must-have component of any solution to deliver additional value and generate strategic impact for organizations. Companies are leveraging analytics to augment their decision-support mechanism, such as assessing their business…
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Introduction Record-to-Report (R2R) is the least penetrated service area within Finance & Accounting Outsourcing (FAO). In the past, the scope of services within R2R was limited to General Ledger (GL) entry and reconciliation processes. However, the…
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Provider Compendium Jan. 30, 2015
Insurance BPO Service Provider Profile Compendium 2015
Introduction The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite,… -
Provider Compendium Jan. 09, 2015
Capital Markets BPO – Service Provider Profile Compendium
INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of…
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