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PEAK Matrix® Nov. 11, 2016
Mobility Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: A New Paradigm
As mobile technologies continue to evolve, mobile banking has evolved from one of the “nice-to-have” to “must-have” needs for banks and consumers globally. Accessing basic banking services, such as payments, account access, fund transfers, and customer… -
Internet of Things (IoT) is being rapidly adopted by enterprises across industries to achieve higher efficiency, enable data-driven decision making and explore new revenue opportunities. It is being heralded as the next industrial revolution, leading to…
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PEAK Matrix® Oct. 31, 2016
Healthcare Payer IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
State of the Market Jan. 14, 2016
IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2015: Building a Coherent Value Proposition
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social… -
Introduction The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015. This report provides…
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PEAK Matrix® Sep. 21, 2016
Private Cloud Enablement Services – Market Update and PEAK Matrix Assessment: Marry with Public Cloud or Die
Private cloud deployment continues to witness increasing acceptance/traction as enterprises try to make their IT setups streamlined and flexible, while at the same time adhering to various industry- and geography-specific security and compliance requirements. Maximizing returns… -
PEAK Matrix® Sep. 22, 2016
Life Sciences Digital IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
PEAK Matrix® Sep. 07, 2016
Life Sciences IT Application Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Introduction The Healthcare and Life Sciences (HLS) industry has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm… -
PEAK Matrix® Aug. 24, 2016
Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Introduction The global L&P insurance BPO market continues to show steady growth. It registered 7% growth in revenue in 2015, which is slightly higher than the growth in 2014. The market remains concentrated in North America… -
PEAK Matrix® Nov. 17, 2015
IT Outsourcing in Payer Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social… -
PEAK Matrix® Aug. 05, 2016
Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom,… -
Enterprises are challenged by intensifying competition, uncertain macroeconomic environment, digital-savvy nimble firms, and ever-increasing demands of digital-native consumers. They are leveraging digital technologies to tackle these challenges and stay ahead of the competition. Service providers are…
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PEAK Matrix® Nov. 04, 2015
IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction Globally, BFSI is the largest vertical constituting 22-26% of the total share of ITO spend. Europe remained the largest source geography in terms of the number of BFSI IT outsourcing transactions in 2014, with 54%… -
PEAK Matrix® Nov. 11, 2015
IT Outsourcing in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Driving Differentiation through Digital
Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting… -
PEAK Matrix® July 22, 2016
Life Sciences IT Infrastructure Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
Introduction The FAO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers in the multi-process FAO market. Each 5-page service provider profile provides a comprehensive picture of their service suite, scale…
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PEAK Matrix® June 29, 2016
Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Banking BPO landscape is undergoing a significant shift with Robotic Process Automation (RPA) disrupting the norm. The impact of RPA is higher in rule-based transactional activities, especially in the lines of businesses such as cards… -
PEAK Matrix® June 30, 2016
Property and Casualty Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The global P&C insurance BPO market registered more than 11% growth by revenue in 2015, and FTEs serving P&C insurance processes grew by 5%. This was due to Expansion in the scope of contracts beyond transactional… -
Provider Compendium June 28, 2016
Analytics Business Process Services (BPS) – Service Provider Compendium 2016
The Analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the Analytics BPS market. The study provides a detailed five-page profile of each Analytics BPS service provider assessed, which… -
Provider Compendium June 08, 2016
IT Services in the Payer Industry – Service Provider Profile Compendium 2015
Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social…
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