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State of the Market
Sep. 27, 2017

Manu Aggarwal

Partner

Naman Sharma

Life Sciences BPO – Annual Report 2017: Personalization Bug Biting the Market

Life Sciences BPO market grew strongly during 2014-2016 to reach ~US$4.6 billion in 2016. Increasing adoption by first-generation buyers, rising cost of drug development, and focus towards patient-centric model are some of the key contributors to…
Provider Compendium
Sep. 29, 2017

Somya Bhadola

Practice Director

Property and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2017

The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale…
PEAK Matrix®
Sep. 28, 2017

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities and gain market share. The advent of Robotic Process Automation (RPA) is playing a major role in shifting…
PEAK Matrix®
Sep. 22, 2017

Somya Bhadola

Practice Director

Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The global L&P insurance BPO market continues to show steady growth, both in terms of revenue and FTE deployment. The market is witnessing changes and some of the observed trends are – Customers’ expectations are changing…
PEAK Matrix®
Nov. 30, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Insurance - Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Heightened customer expectations, stagnant growth, limited product differentiation, increasing threat from new entrants, and the stringent regulatory environment are the key challenges faced by insurers today. In addition to these industry headwinds, insurers are feeling the…
PEAK Matrix®
Sep. 22, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium

The insurance sector is operating in an increasingly challenging macroeconomic and financial environment, characterized by weak global demand, low inflation rates, very low-to-partially negative interest rates, increasing regulatory compliance demands, and bursts of financial market volatility.…
State of the Market
Sep. 13, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Simpler, Smarter, and Seamless Capital Markets – The Digital Revolution: Capital Markets ITO Annual Report 2017

Uncertainty in the macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced the enterprises to revisit…
Provider Compendium
Sep. 26, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
State of the Market
Sep. 06, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Future of Banking – “Experience First”: Banking ITO Annual Report 2017

As banks embark on the digital transformation journey, they will move from a banking-as-a-product model to banking-as-a-service model. Signs of this transformation can already be witnessed in Europe, where the Payment Service Directive II (PSD2) has…
State of the Market
Sep. 08, 2017

Manu Aggarwal

Partner

Banking BPO Annual Report 2017: Disruption Does Not Discriminate – Banks Embracing Digital to Stay Relevant

The banking industry continues to face existing challenges – rising cost pressures, depleting top line, decreasing customer satisfaction, and uncertainty in the geopolitical environment. However, the disruption in technology and its significant adoption by non-banks has…
PEAK Matrix®
Dec. 04, 2017

Yugal Joshi

Partner

CJ Sengupta

Managing Partner

IoT Services PEAK Matrix™ Assessment and Market Trends 2017: Have You Taken the Plunge in IoT Yet?

IoT is fast becoming a strategic priority for large enterprises, and is being viewed as a lever to achieve the desired digital transformation and business growth. With the anticipation of high return on investment (ROI) and…
PEAK Matrix®
Aug. 25, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

IT Security Services – Market Trends and PEAK Matrix™ Assessment: “Security – The Biggest Digital Insecurity”

Security threats are increasing in complexity, size, and variety. The rapid digitalization has made the enterprise IT security landscape highly complex and challenging to handle, as CISOs look to guard their enterprise environments against burgeoning internal…
PEAK Matrix®
July 28, 2017

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

Life Sciences Clinical and R&D IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017: Making Innovation Great Again!

The life sciences clinical and R&D market has been subject to significant turbulence because of several factors including falling R&D productivity, long cycle times, widespread regulatory amendments, and evolution of the patient-centric paradigm (with mobile computing,…
State of the Market
June 30, 2017

Property and Casualty (P&C) Insurance BPO Annual Report – Embracing the Digital-First

The continuum of challenges for the traditional P&C insurers is demanding them to revamp their strategy and operations. Challenges, such as pressures on profitability, tough macroeconomic conditions, competition from emerging digital players, fraud, and inefficient legacy…
PEAK Matrix®
June 29, 2017

Ankur Verma

Vice President

Manu Aggarwal

Partner

Naman Sharma

Life Sciences BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Globally, life sciences corporations are facing the dual danger of rising competition from generics as well as declining margins. Additionally, strengthening of regulations in every aspect of the life sciences value chain – drug discovery, trials,…
PEAK Matrix®
July 13, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!”

As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines…
PEAK Matrix®
Sep. 16, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Introduction The capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. As a result of stagnated growth and a non-conducive environment to grow top-line, cost containment has become the single-most…
PEAK Matrix®
July 05, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
PEAK Matrix®
June 09, 2017

Manu Aggarwal

Partner

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The banking BPO landscape is becoming increasingly competitive even as enterprises look to service providers as a source of business transformation rather than mere providers of labor arbitrage benefits. RPA continues to grow in importance, with…
PEAK Matrix®
Nov. 03, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Application Modernization Services – PEAK Matrix™ Assessment and Market Trends 2017: “Think Digital, Rethink Modernization”

Application modernization has become one of the core priorities for executive IT stakeholders, as legacy application portfolios slow down the pace of innovation and limit the organization’s ability to respond rapidly to dynamic market changes. Enterprises…

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Life Sciences BPO – Annual Report 2017: Personalization Bug Biting the Market

Property and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2017

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

IT Outsourcing in Global Insurance - Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium

Simpler, Smarter, and Seamless Capital Markets – The Digital Revolution: Capital Markets ITO Annual Report 2017

Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

Future of Banking – “Experience First”: Banking ITO Annual Report 2017

Banking BPO Annual Report 2017: Disruption Does Not Discriminate – Banks Embracing Digital to Stay Relevant

IoT Services PEAK Matrix™ Assessment and Market Trends 2017: Have You Taken the Plunge in IoT Yet?

IT Security Services – Market Trends and PEAK Matrix™ Assessment: “Security – The Biggest Digital Insecurity”

Life Sciences Clinical and R&D IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017: Making Innovation Great Again!

Property and Casualty (P&C) Insurance BPO Annual Report – Embracing the Digital-First

Life Sciences BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!”

IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium

Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Application Modernization Services – PEAK Matrix™ Assessment and Market Trends 2017: “Think Digital, Rethink Modernization”

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