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PEAK Matrix® June 28, 2018
Duck Creek Services: Modernization Strategies to Prevent Core Commoditization – Services PEAK Matrix™ Assessment 2018
As insurers are embarking on their digital transformation journey, core modernization has become a key requisite to enable their digital strategy. Insurers are looking at third-party consulting and System Integration (SI) partners to help them simplify… -
PEAK Matrix® June 19, 2018
Digital Workplace Services – Market Trends and PEAK Matrix™ Assessment: Enterprise’s Wish is Not Service Provider’s Command!
There is significant confusion in the market in terms of what the digital workplace entails. Many enterprises are misled into adopting a workplace service model with second-generation, cost effectiveness-centric solutions, overlaid with a veneer of next-generation… -
PEAK Matrix® June 28, 2018
Insurance Application Services: Digital Enablement Spend Fuels Market Growth – Services PEAK Matrix™ Assessment 2018
The insurance sector is on the cusp of a massive transformation, driven by investments in digital enablement themes such as automation, cloud, data management & analytics, Artificial Intelligence (AI), and Internet of Things (IoT). Alone and… -
On July 23, 2018, Atos announced its acquisition of Syntel in a deal worth US$3.4 billion. The deal falls in line with Atos’ acquisition strategy, which in recent years has been characterized by an aspiration to…
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PEAK Matrix® June 30, 2017
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
The banking industry is undergoing transition, triggered by rapidly-changing customer demands, challenging operating environment, and disruption in technologies. Banking in the future will no longer be dependent on branches and will be ubiquitous through multiple digital… -
PEAK Matrix® June 30, 2017
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
Uncertainty in the geopolitical and macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTech’s) revolutionizing customer experience and offering differentiated services are the key challenges being faced by capital markets… -
Enterprises have always been challenged by the burden of legacy systems, which hinders their ability to become digital. The situation is exacerbated by enterprises’ disregard for and the neglect of their software architectures, which form the…
-
PEAK Matrix® March 29, 2018
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The global P&C insurance BPO market continued to be dynamic, witnessing considerable activity in acquisitions/partnerships and substantial expansion in 2016-2017. While a number of P&C insurers signed new contracts driving the adoption up, expansion of scope… -
The banking BPO landscape is quite mature, with most clients, especially those in the United States and the United Kingdom, having a high degree of comfort with outsourcing. They are increasingly looking to service providers to…
-
Thematic Report March 01, 2018
Healthcare Report Card 2017 – Enterprise Initiatives and Service Provider Performance
The United States healthcare market experienced a tectonic shift in 2017, with President Trump’s (thus far unsuccessful) pursuit to repeal the Affordable Care Act (ACA) and replace it with a new law. Given the uncertainty of… -
State of the Market Dec. 15, 2017
Insurer of the Future: Insurance ITO Annual Report 2018
Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and rise in customer service & technology expenses. The emergence of global connected ecosystems, disruptive business models, sharing economy,… -
PEAK Matrix® Dec. 18, 2017
Identifying Strategic Partners for Change – Digital Services in P&C Insurance Services PEAK Matrix™ Assessment 2018
Competition in the Property and Casualty (P&C) insurance sector is intensifying, as new entrants, evolving customer expectations, technological innovations, and growing popularity of intermediated distribution networks threaten to disrupt established business models. Although the traditional insurance… -
PEAK Matrix® Dec. 19, 2017
Digital Services in Wealth Management – Rise of Hybrid Advisory: Services PEAK Matrix™ Assessment and Market Trends 2018
Wealth management enterprises are facing challenges such as fee compression, as non-traditional competitors are offering automated investment advisory services. Further, there is an increase in demand for superior digital experience due to factors such as the… -
Rising administrative cost is putting significant pressure on the profitability of healthcare providers. Additionally, the entire healthcare provider industry is also facing headwinds from market shift towards value-based payment models. Both these megatrends have multifold impact…
-
As banks gear up to capitalize on the next generation of the digital wave and compete with non-traditional players, they need to align with digital-first operating models, adopt cutting-edge technologies, and foster new digital-savvy culture. To…
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State of the Market Nov. 27, 2017
Somya Bhadola
Practice DirectorL&P Insurance BPO: Move or Miss – Innovation, Execution, and Adoption of Digital Insurance
The global L&P insurance BPO market continues to show steady growth. It registered ~7% growth in revenue in 2016, similar to its growth in 2015. In terms of FTEs, the market witnessed deployment strengthened by ~8%.… -
PEAK Matrix® Dec. 11, 2017
Cloud Enablement Services – Market Trends and Services PEAK Matrix™ Assessment 2018: Containers and SDI Gathering Steam
Cloud is increasingly becoming an integral part of global services engagements. A majority of enterprises today believe that cloud is the bedrock of their digital business. As a result, public, private, and hybrid cloud adoption is… -
PEAK Matrix® Nov. 22, 2017
Service Provider Landscape with PEAK Matrix™ Assessment 2017 for Risk & Regulatory Compliance Application Services in BFS: Sustainable Competitive Advantage Through Digital Risk & Compliance Efforts
Banks and financial institutions in North America, the United Kingdom, and Europe are inundated by regulations introduced in the aftermath of the financial crisis of 2008. Macroeconomic events, such as Brexit and presidential elections in the… -
PEAK Matrix® Nov. 30, 2017
Healthcare Provider IT Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2017
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with… -
PEAK Matrix® Oct. 27, 2017
Healthcare Payer IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017
The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…
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