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PEAK Matrix® June 29, 2016
Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The Banking BPO landscape is undergoing a significant shift with Robotic Process Automation (RPA) disrupting the norm. The impact of RPA is higher in rule-based transactional activities, especially in the lines of businesses such as cards… -
PEAK Matrix® June 30, 2016
Property and Casualty Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
The global P&C insurance BPO market registered more than 11% growth by revenue in 2015, and FTEs serving P&C insurance processes grew by 5%. This was due to Expansion in the scope of contracts beyond transactional… -
PEAK Matrix® June 17, 2016
Workplace Services – Market Trends and PEAK Matrix™ Assessment
User experience has taken center-stage in the workplace – today’s enterprises are tasked with building a digital workplace that can mirror the personal digital lives of employees and help create a brand and environment that is… -
PEAK Matrix® Aug. 13, 2015
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015: A Crowded Marketplace
Introduction The capital markets industry continues to grapple with high regulatory pressures, intense competition, and an uncertain economy. Market participants are adopting disruptive business models to contain costs and improve profitability. As the financial services industry… -
PEAK Matrix® June 27, 2015
IT Outsourcing in Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Rise of the Challengers
Introduction In 2014, banks continued to face multiple challenges such as revenue pressures, cost reduction, regulatory compliance, legacy modernization, and increasing customer expectations. As a result, banks are required to evolve across the value chain and… -
Provider Compendium Feb. 11, 2016
Life and Pensions Insurance BPO Service Provider Profile Compendium 2015
Introduction The L&P insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile offers a comprehensive picture of that provider’s service… -
PEAK Matrix® Jan. 25, 2016
IT Security Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium
The enterprise IT security landscape is becoming increasingly complex and challenging to handle as CISOs look to guard it against burgeoning internal and external threats. The proliferation in digital touchpoints, driven by increasing adoption of next… -
Provider Compendium Jan. 27, 2016
Property and Casualty Insurance BPO Service Provider Profile Compendium 2015
Introduction The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile offers a comprehensive picture of that provider’s service… -
INTRODUCTION Strained revenue growth, low interest rates, rise of digital consumers, and mounting pressure of regulatory compliance continued to adversely affect the profitability of capital markets firms during 2013-2014. This has forced global capital markets firms…
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Introduction The global L&P insurance BPO market continues to grow steadily with a maturing service provider landscape. It registered 5% growth in terms of revenue in 2014. The market is quite concentrated with United Kingdom and…
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Introduction The global P&C insurance BPO market continues to grow with a maturing service provider landscape. It registered 12% growth by revenue, crossing US$900 million mark in 2014. The market is quite concentrated as North America…
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Introduction Banking BPO is the largest and the most mature market within BFSI BPO. As regulatory bodies increase their oversight on banks’ activities, cost of compliance for banks will continue to rise, generating newer opportunities for…
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Introduction Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental…
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Introduction Mortgage BPO stands out as the largest submarket within the banking BPO space. The role of BPO assumes greater importance in the mortgage landscape as regulatory bodies continue to increase their oversight on mortgage activities…
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Provider Compendium Jan. 30, 2015
Insurance BPO Service Provider Profile Compendium 2015
Introduction The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite,… -
Provider Compendium Jan. 09, 2015
Capital Markets BPO – Service Provider Profile Compendium
INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of…
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