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PEAK Matrix® Aug. 25, 2017
IT Security Services – Market Trends and PEAK Matrix™ Assessment: “Security – The Biggest Digital Insecurity”
Security threats are increasing in complexity, size, and variety. The rapid digitalization has made the enterprise IT security landscape highly complex and challenging to handle, as CISOs look to guard their enterprise environments against burgeoning internal… -
State of the Market June 30, 2017
Property and Casualty (P&C) Insurance BPO Annual Report – Embracing the Digital-First
The continuum of challenges for the traditional P&C insurers is demanding them to revamp their strategy and operations. Challenges, such as pressures on profitability, tough macroeconomic conditions, competition from emerging digital players, fraud, and inefficient legacy… -
PEAK Matrix® July 13, 2017
Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!”
As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines… -
The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
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PEAK Matrix® Sep. 16, 2016
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Introduction The capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. As a result of stagnated growth and a non-conducive environment to grow top-line, cost containment has become the single-most… -
PEAK Matrix® Dec. 04, 2017
Software Product Engineering Services – Market Trends and Services PEAK Matrix™ Assessment: Adapting to the New Normal
The global technology landscape is evolving with the advent of new technology themes, evolution of software development practices, and the increasing focus on consumer-centric solutions. In this era of “software-defined”, software is gaining precedence for both… -
The banking BPO landscape is becoming increasingly competitive even as enterprises look to service providers as a source of business transformation rather than mere providers of labor arbitrage benefits. RPA continues to grow in importance, with…
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Application modernization has become one of the core priorities for executive IT stakeholders, as legacy application portfolios slow down the pace of innovation and limit the organization’s ability to respond rapidly to dynamic market changes. Enterprises…
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PEAK Matrix® Aug. 02, 2016
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Stricter regulatory norms, the race to provide personalized banking experience, rise of digital banking, the pressure to contain costs, and the threat from the rise of banking ubers drove investments in banking application services market in… -
PEAK Matrix® April 18, 2017
IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions (Focus on IT Service Providers)
In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT… -
PEAK Matrix® March 31, 2017
Property and Casualty Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
The global P&C insurance BPO market continues to witness double-digit growth rate. This is partly due to adoption of outsourcing by few buyers who kept the operations in-house, and partly due to increase in the volume… -
The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile captures a comprehensive picture of that provider’s service suite,…
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The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
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Provider Compendium Jan. 27, 2016
IT Outsourcing in Insurance – Service Provider Landscape Profile Compendium 2015
INTRODUCTION The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting… -
The L&P insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale…
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PEAK Matrix® Sep. 21, 2016
Private Cloud Enablement Services – Market Update and PEAK Matrix Assessment: Marry with Public Cloud or Die
Private cloud deployment continues to witness increasing acceptance/traction as enterprises try to make their IT setups streamlined and flexible, while at the same time adhering to various industry- and geography-specific security and compliance requirements. Maximizing returns… -
PEAK Matrix® Aug. 24, 2016
Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Introduction The global L&P insurance BPO market continues to show steady growth. It registered 7% growth in revenue in 2015, which is slightly higher than the growth in 2014. The market remains concentrated in North America… -
PEAK Matrix® Aug. 05, 2016
Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016
Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom,… -
PEAK Matrix® Nov. 04, 2015
IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction Globally, BFSI is the largest vertical constituting 22-26% of the total share of ITO spend. Europe remained the largest source geography in terms of the number of BFSI IT outsourcing transactions in 2014, with 54%… -
PEAK Matrix® Nov. 11, 2015
IT Outsourcing in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Driving Differentiation through Digital
Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting…
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